Senior It Support Engineer

Senior IT Support Engineer

Bristol (Hybrid working)

£40,000

If you are looking for progression into a 3rd line Infrastructure Engineer this could be the golden opportunity for you!

You will join this Bristol based business as a Senior IT Support Engineer where you will be accountable for analysis and implementation of second line support tickets. You will support the delivery of a stable and compliant end-user computing infrastructure to employees and selected business partners.

The ideal candidate will have experience in supporting and maintaining relevant technologies within a VMware - based Virtual Desktop Infrastructure, detailed knowledge of Microsoft Azure technologies and be able to demonstrate experience in technical support for hardware, software and networks technologies across the business.

As a Senior IT Support Engineer, you will have the career opportunity to progress into the 3rd line Infrastructure team.

In addition, you will need to demonstrate knowledge in the following areas:

• Experience of supporting Microsoft products (such as Windows 10, 11, End Point Management, Azure & Active Directory and Office 365
• Experience in LAN & WAN networking, cloud & web-based systems, user access control, client-side software and client management using Active Directory and Azure Active Directory, remote access tools, virtualisation support, multi-factor authentication, Mimecast and IP Telephony
• Experience with PowerShell
• Experience in troubleshooting issues with hardware, peripherals, printers and mobile devices
• Familiarity with DevOps and Agile methodologies
• A general background and proven aptitude in IT systems and software support
• Proven experience in an 2nd line I.T. Support role
• Ability to work under pressure whilst maintaining a calm and methodical approach

The role offers flexible working where you will be required onsite 3 days a week, 2 days remote.