1St Line Support Engineer

Our client is looking for a 1st Line Support engineer to work at their Bristol (Bradley Stoke) offices. If you are a recent Computing/Computer Science graduate looking for your first commercial role, or have completed an IT (technical support) apprenticeship, this could be the role for you.

This person will need to have a UK Driving licence and their own transport.

The IT Support Engineer will work in the Bristol offices, resolving 1st Line Support issues and escalating more complex issues to 2nd line engineers. You will be able to learn on the job and work closely with engineers on other sites.

Key skills:

An IT Degree (Computing, Computer science) and a desire to pursue a career in IT support/Infrastructure or relevant training such as an IT apprenticeship.

Any relevant commercial experience in an IT support role would be beneficial

Excellent customer service skills

Key responsibilities:

• Logging service desk support tickets taken by phone or email.
• Speaking with end users on the phone as part of the helpdesk role.
• Gathering Information and resolving technical issues, escalating as required.
• Documentation and updating of documentation.
• Build and setup of new Laptops, mobile phones and tablets.
• Occasional visits to site for setups and troubleshooting.
• Opportunity to get involved with in-house IT projects in house.
• Installing or changing software to fix issues (Windows patching, PDQ deploy).
• Remotely accessing hardware or software for clients to make changes and fix problems.
• Providing technical assistance for general questions and problems.
• Desk-side assistance as required for regional HQ or site visits.
• Resolving problems 1st Line issues, i.e. printing, desktops, 4G routers.
• Triage of incoming support tickets from all regions.
• Assist with additional duties and tasks as assigned by the line manager.
• Adding and removing users from Office 365.

These are the technologies you can expect to learn about in the role (prior experience not required).

• Vmware Vsphere 7.x.
• Windows Server 2019 + Windows server admin, Group Policy etc. (all virtualized).
• Windows 10, 11 + Dell Clients.
• Office 365 Client side, MS Teams.
• MS Azure Admin.
• MS 365 Admin, Security etc.
• Freshdesk.
• Sophos.
• Forcepoint & Mimecast.
• Teams and 8 x 8 Telephony

There will be occasional travel within the role, to other sites in the south west so you will need a driving licence and your own car (Mileage is paid for travel).

£20,000 to £24,000 (depending on experience) + benefits. Interested? Send your CV now!