Role: 1st Line Support Engineer
Location: Rushden
Salary: £23,000 to £26,000
The Opportunity
A family run company who supports customers from small start ups to medium sized companies is looking for a proactive, inquisitive and knowledgeable individual to join their team as a 1st Line Support Engineer.
The ideal candidate will have one or two years' experience in a technical support role, along with excellent communication skills and a desire to learn and grow.
Duties and Responsibilities
Acting as the first point of contact for technical support issues
Respond to customer requests and assist them with hardware or software problems
Apply diagnostic utilities to aid in troubleshooting
Log and address any software or hardware problems detected while on site
Provide a high degree of customer service for all support issues.
Identify and learn appropriate software and hardware used and supported by the organisation
Hardware installation and configuration
Allocate more complex tickets to the relevant senior technical staff
Skills and Experience
At least one or two years of experience in a technical support role
Strong knowledge of Microsoft operating systems
Strong Knowledge of Microsoft 365
Knowledge of networking fundamentals
Understanding of key Windows Server Management tools
Excellent telephone manner, face to face communication and written skills
Good time management and ability to multi task