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Form of work
SalaryA great opportunity joining a global organisation that is a leader in their market. Due to growth, they are looking for a knowledgeable 2nd Line Engineer to join their team.
ROLE
- Provide 2nd Line support and resolve issues
- Point of escalation for 1st line team
- Troubleshoot software, hardware and network issues
- Log issues on the ticketing system
- Collaborate with the team to resolve issues within agreed SLAs
- Update and maintain the documentation
- Carry out projects and upgrades
- Provide end user training and support
EXPERIENCE
- Minimum of 2 years' experience in a 2nd Line role
- Proven experience providing technical support
- Experience providing hardware, software, and network support
- Demonstratable experience troubleshooting and resolving issues
- Able to communicate technical lingo to non-technical colleagues
- Knowledge of ITIL processes and practices
- A positive and proactive approach to workload
BENEFITS
- Salary £30,000- £35,000
- 25 days holiday plus bank holidays (and buy/sell 5 days)
- Pension contribution up to 6%
- hyHrid working (after probation)
- Bonus scheme and the option to buy shares
- Access to a flexible benefits package
- Working for an employer who encourages employee development
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