2Nd Line It Support Engineer

An experienced 2nd Line IT Support Engineer is needed to join the team at this leading Managed Services Provider supporting IT infrastructures for multiple clients across the region and nationally based in Ringwood, Hampshire, on a full-time basis. 

The role involves:

• High-quality tools
• Office-based, team-working
• Varied challenges and a focus on good quality work

Candidates must be good communicators, clear thinkers and friendly people. Broad experience is valued, especially around managing IT for organisations from 20-500 users and varying needs.

Key Responsibilities:

• As a 2nd Line engineer, you will already have experience with remote analysis of issues, diagnosis and support
• You'll be expected to work with the customer to understand each issue sufficiently well that you can recreate it, diagnose it or escalate it to 3rd line colleagues with specialist skills where absolutely necessary
• You'll monitor and follow up on client's issues, taking ownership to see they progress to a conclusion

Desirable Experience:

• Windows Desktop & Server operating systems
• Cloud Services (control panels, Office 365)
• Desktop support diagnosing problems
• Networking, broadband, VoIP
• Mobile Device Support
• Monitoring Backup platforms
• Remote or Virtual Desktop solutions

Required Qualifications:

• GCSE Maths and English (or equivalent) - C or above
• GCSE Science or Computer-related subject (or equivalent) - C or above

Desirable Qualifications:

• Other additional GCSEs at C or above (or equivalent)
• Microsoft Certifications
• CompTIA Certifications

Benefits:

• Friendly environment
• Avoids city centre traffic

Sounds interesting? Click APPLY to send your CV for immediate consideration.

Candidates with previous job titles and experience, including; 2nd Line IT Support Engineer, 2nd Line Support, 2nd Line IT Technician, 2nd Line Service Engineer and IT Engineer, and IT Field Engineer, may also be considered for this role.

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