2Nd Line On-Site Support Engineer

Essential:

• 3-5 years hands-on experience troubleshooting user, device and customer issues in Cloud based and Windows Desktop and Server environments
• Completing daily tasks such as setting up user accounts, MFA, email accounts, security groups, and helping users gain access to their systems and data remotely.
• Ability to build laptops, desktops from scratch and to rebuild, transferring data securely between devices where required
• You must have extensive experience of supporting, administering, and troubleshooting all Office packages such as Teams, OneDrive, SharePoint, and Outlook on Mobile phones, tablets desktops and laptops.
• You should have a good but basic understanding of networking, WIFI, and firewalls, and can triage and troubleshoot network related issues with switches, Firewalls, and Internet Lines
• Should have good experience of on-premise and Cloud based IT systems, especially with Active Directory, Azure products, Office365, and Intune
• Must have working knowledge of supporting regular Backups, and be involved with tape rotation, and restore procedures with Veeam, Symantec and other Cloud based backup vendors
• Must be able to show experience in and can support centrally controlled and standalone Anti-Virus software and should know what and how clients should be proactively managed
• Excellent knowledge of daily security activities such as security updates, password management, MFA and how to react and be proactive to general security related issues

Desirable:

An understanding of basic MAC OS and experience in setup and support issues