2Nd Line Service Desk Engineer

2nd Line Service Desk Engineer

My client, an established Manged Service Provider based in Oxford, are looking for a 2nd Line Engineer to join their rapidly growing team. As a 2nd Line Service Desk Engineer, you will be responsible for handling support and repair tickets from clients and managing and maintaining client's infrastructure and cloud services.

Salary: Up to 35,000

Duties:

• Provide remote support to clients, troubleshooting software issues via telephone and email
• Checking and resolving backup issues
• Building and deploying workstations and servers
• Managing repairs in workshop from PCs, Servers, Macs, and any other IT equipment.

Key skills:

• Windows Server 2008, 2012, 2016, 2019, 2022
• Office 365
• Familiarity with networking concepts (DNS, DHCP, TCP/IP)
• SaaS and Cloud based services
• Backup software
• MDM

Beneficial skills:

• Cyber Essentials certifications
• Azure
• Intune
• Linux
• MacOS
• Cat5e/Cat 6 cabling
• RMM Software

If you are a highly skilled 2nd Line Engineer seeking an opportunity to make a meaningful impact while advancing your career in the dynamic realm of Managed Service Providers, please apply with an up-to-date copy of your CV!

Key words: IT Support, IT Analyst, Senior IT Support, 1st Line Support, 2nd Line Support, Senior IT Analyst, IT Consultant, Senior IT Consultant

Locations: Oxfordshire, Oxford, Witney, Abingdon, Eynsham, Kidlington, Bicester, Didcot, Wantage, Wallingford, Yarnton