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Form of work
SalaryA multi-award-winning MSP is looking to onboard a Service Desk Engineer, you will be dedicated to a client site in Oxford, providing technical software, hardware, and network problem resolution onsite to our client. Your role will involve diagnosing issues, guiding users through solutions, and ensuring that technical documentation is maintained.
Responsibilities:
- Log, investigate, and resolve customer tickets, applying permanent fixes or workarounds to restore service.
- Take end-to-end ownership of customer tickets, identifying underlying causes and implementing permanent solutions.
- Manage and work to internal and customer SLAs, escalating concerns as necessary.
- Maintain clear communications with clients to manage expectations effectively.
- Collaborate closely with customers to maintain and support infrastructure and tickets.
- Perform hardware and software installations.
- Create and maintain customer-specific infrastructure documentation.
- Share information with Senior Engineers to resolve issues confidently and effectively.
- Continually develop professional skills and knowledge to stay up-to-date with industry trends.
Experience:
- Proficiency in Windows Server 2016 and Windows 2019.
- Familiarity with Windows 10, Active Directory, and SharePoint 365.
- Experience with Office 365 and Mac Support.
- Analytical problem-solving skills with creativity and innovation.
- Good understanding of and ability to troubleshoot issues related to MS Windows Server 2016/2019, Office 365-based email, PC/Server Hardware, AD, DNS, and Firewalls.
Package:
- 24,000 / 26,000 Basic Salary
- + Excellent Benefits
Onsite Service Desk Engineer - 26,000 + Excellent Benefits
