Service Desk Engineer

Service Desk Engineer

We are a globally recognized organisation who you can trust, with our nearly 25 year expertise and ever growing teams, we have become a leading name in our industry.

• Salary up to £23,000 + shift allowance + benefits
• Stoke office, full onsite requirement with allocated shift pattern
• Service Desk, first line support, service management, PC, Software

Service Desk Engineer Overview:

• As a Service Desk Engineer, you will ensure that our employees have sufficient equipment and resources to perform their roles.
• You will be making sure that phone calls and emails are dealt with promptly
• You will be logging all tickets for incidents or requests.
• You will be proactively working with the 2nd and 3rd line teams to gain the fastest resolutions.
• You will be providing remote support and fixes

You will need for the Service Desk Engineer Position:

• Commercial experience working in a service management function.
• Self-managed with ability to work unsupervised.
• Concise written and verbal communication skills
• Strong interpersonal and customer service skills.
• Excellent analytical/troubleshooting skills.

Service Desk Engineer Benefits:

• Excellent company bonus structure based on personal performance
• Shift allowance
• Company pension scheme
• 25 days holiday + bank holidays + birthday off
• Life assurance
• Development and training opportunities for career progression
• Eye care + free gym membership
• Company events and lunches

What happens next?

Please either apply by clicking online or emailing me directly to . For further information please call me on // . By applying for this role, you give express consent for us to process & submit (subject to required skills) your application to our client in conjunction with this vacancy only. Also feel free to connect with me on LinkedIn, just search Olivia Massey. I look forward to hearing from you.