2Nd Line Support

2nd Line Support Engineer

Rochester

Up to 28k

• Are you looking for a local company to join in a 2nd Line Support Capacity?
• Great opportunity to upskill and undertake further training
• Good progression to 3rd line if required

We are now looking for an experienced 2nd Line Helpdesk Engineer to join the team. You will primarily be responsible for 2nd Line Technical Support and occasional client visits.

We believe in investing in our employees, and actively encourage our engineers to complete professional training and certification. In addition to Helpdesk duties, there is the potential to be involved in IT projects, cybersecurity services and software development, which form part of our larger portfolio of services.

We believe in a healthy work/life balance, and whilst this is an office-based role (as this encourages camaraderie, communication, and teamwork), we allow for home working where required to accommodate people's personal circumstances.

Essential:

Detailed knowledge of Microsoft Windows Desktop and Server

Experience of supporting Microsoft 365

Networking knowledge and experience

Full clean UK driving licence (for manual vehicle)

Candidate must pass DBS check

Nice to have:

Microsoft Professional Certification

Experience of deploying and managing Azure solutions

WatchGuard certification and experience

Experience of ConnectWise

Experience supporting Apple Macs

Create and manage scripts using PowerShell and Automate RMM tool

Management of hosted services for Web, Email and SQL databases

Personal Attributes:

Good team player

Passionate about IT

Positive and enthusiastic

Willingness to continuously learn and progress

Can communicate confidently

Professional and dependable

Able to work well under pressure and multi-task

Benefits

• Fun working environment and culture
• 22 days per year holiday (plus bank holidays)
• Pension after 3 months
• Lunch provided everyday
• Quarterly company events
• Paid training & examinations
• LinkedIn Learning account
• Perkbox employee benefits programme
• Free parking