2Nd Line Support

Techunite Ltd are recruiting for a 2nd Line Support engineer to join a company based in Egham. Hybrid remote working offered, and the rest of the time will be going to some local customer sites. As well as general IT support to customers you will be looking after a number of users across g-suite so any experience with that would be beneficial but we would be keen to see all levels of experience at this intitial application stage.

Most of the support can be done remotely however you will need to have an MSP background.

Key Responsibilities

• Serve as the point of contact for all IT support requests and queries for clients
• Installing, configuring and maintaining software and hardware components of computer and network systems
• Diagnosing and troubleshooting software and hardware issues
• Repairing and replacing damaged computer and network components
• Supporting people whenever they encounter challenges with computers, smartphones, tablets, printers and network devices
• Update the ticketing system, ensuring the call has been logged and all notes, progress and required actions have been input promptly and accurately.
• Creating, maintaining and updating technical documentation regularly
• Continuously improve knowledge and understanding of the software and hardware technologies used by clients
• Maintain a strong customer focus at all times

Technical Skills:

• Experience in the installation, configuration and support of desktop/laptops, various types of peripheral hardware (including printers, smartphones and tablets)
• Proven knowledge and demonstrated experience in the operation & administration of Google Workspace. Experience with Microsoft 365 would also be an advantage
• Demonstrated experience of managing tablets/mobiles and Windows 10/11 devices with Intune or equivalent
• Strong knowledge of Windows 10 and MAC operating systems
• Good networking fundamental skills including LAN, WAN, VPN, Routers, Firewalls

2nd Line / Windows / Server / Google / Office 365 / LAN / WAN / Routers