2Nd Line Support

A thriving and energetic company located in North London and the City, we offer IT solutions to SME businesses throughout London and the South East. Our expertise lies in Networking, Security/Communications, and Business Continuity solutions, partnering with industry leaders such as Microsoft, VMware, HP, and Dell.

This role requires a hands-on approach, ideal for someone with a solid technical foundation and strong customer interaction skills, both in person and over the phone. The successful applicant will provide remote and on-site support to existing clients and must be adaptable regarding travel. Key responsibilities include prioritizing and escalating tasks appropriately and adhering to strict SLA requirements for service availability and quality.

Required Skills and Qualifications:

• Proficiency with Cloud Infrastructure including MS Azure, Amazon AWS, and Google Cloud.
• Experience in deploying Office 365 technologies.
• Competence in Windows Server administration (2012-2022), Active Directory, and Exchange (2016-2019).
• Demonstrated expertise in Office 365, DNS, VPN, DHCP, and Mac OS administration.
• Experience in configuring routers, switches, and firewalls, with strong troubleshooting skills.
• Knowledge of current backup technologies such as Veeam, Datto, and Azure Backup.
• Familiarity with VMware, Hyper-V, and VoIP Technologies (3CX and Teams Voice is advantageous).
• Strong communication skills, capable of representing the company positively and engaging effectively with a wide range of people.

Personal Attributes:

• Solid IT background with excellent problem-solving skills.
• Flexibility and the ability to manage and prioritize tasks independently.
• Proficiency in explaining IT concepts to end users in an understandable manner.
• Ability to build effective working relationships at all levels.
• Capacity to work both independently and collaboratively within a team.
• Commitment to continuous self-improvement and professional development.
• Effective under pressure with strong prioritization skills.

We seek a self-motivated individual with a professional demeanor. The successful candidate will receive ongoing technical training in the company's primary technologies, with additional relevant training provided as needed. A valid, clean UK driving license is advantageous due to the requirement for travel to client sites for project and support work.

For more information about Senitor and the opportunities we have to offer follow us on Twitter @SenitorIT Senitor Associates Ltd is acting as an Employment Agency in relation to this vacancy.