2Nd Line Support Technician

Now hiring: 2nd Line Support Technician

At Everwarm, excellence is not just an expectation; it's our standard. With a driven team of over 500 professionals, we are at the forefront of providing stellar asset and energy services across the UK. Our mission is simple yet powerful: to elevate the quality of life in the communities we serve by innovating and improving the spaces where people reside, work, and gather. We're currently seeking an Administrator Planner who shares our commitment to quality, service, and environmental improvement.

Overview of role:

• The SSG 2nd Line Support Technical position will be a dynamic, self-motivated IT professional with the opportunity to perform a 360 role, responsible for providing high quality remote and on-site technical support. Solving various issues and problems on hardware and software in varying configurations. You will be requir4d to adopt a hands-on support to problem solving and take ownership of assigned incidents and manage to resolution.
• The Technician will be able to make the role their own, bringing fresh ideas and new tech to the forefront of the organisation.
• Travel will be required as you will be providing 2nd Line technical support to SSG ICT users across several sites across the UK and therefore you must hold a UK driving licence.

Main duties and responsibilities:

• Hardware and software support.
• MDM support and Improvements.
• Network troubleshooting and support.
• Windows 10 and 11 troubleshooting and support.
• Office 365 administration and support.
• Ensuring adherence of the Group policies & procedures.
• AzureAD/Intune.
• Telecoms (phone providers, ISPs etc.).
• Asset and Configuration management.
• IT Service Management Systems.
• Full UK Drivers licence - essential.

Skills & experience:

• 2 years in a similar role.

What We Offer:

• £29,000 - £31,000 per annum.
• 37.5 hours per week (Monday to Friday).
• Small van & fuel card for business use.
• 31 days annual leave plus opportunity to purchase additional leave.
• Employee assistance programme with 24 hours telephone and online access.
• Generous recommend a friend scheme.
• Sureserve Group Legends scheme, with a reward for the ultimate legend!
• Life assurance.
• Company pension scheme via salary exchange.
• Employee engagement events to bring together colleagues and families.
• Access to flexible benefits scheme (including bike to work scheme, EV car scheme, healthcare cash plan).

At Everwarm, we're deeply invested in fostering a culture of diversity, equality, and inclusion. We believe in nurturing talent at every level, providing a supportive environment where every team member can thrive.

Eligibility to work in the UK is required, and candidates may undergo background checks before starting employment.

Don't miss out on this opportunity to be part of a company that is making a real difference in the UK. Apply today to take the next step in your career with Everwarm.