Address
Form of work
SalaryCompany Information:
Based in Manchester, we’re a dynamic telecom provider with a national reach, aiming to do things differently. Established in 2017, IPEX was founded by Paul Sherlock, Adam Wilson and Daniel Cheesbrough who have come together from some of the UK’s biggest names in telecoms, including EE and BT. We’re here to put usefulness and customer-centric service back into the telecoms experience and empower your business with great technology that keeps you connected, mobile and more productive than ever.
Key Duties:
- Create a positive first impression and experience for all who contact our organisation. Greeting callers in a pleasant manner and provide clear and accurate information over the phone; directing individuals to the correct person and take clear written messages.
- Build strong relationships with our customers, and suppliers always.
- Be the first point of contact for inbound enquiries from our customer base, carry out first line checks, and escalating tickets and calls to the relevant service team members; this will include but is not limited to mobile, hosted, connectivity & IT support (on the job training will be provided).
- Update customers according to IPEX SLAs by phone and our ticketing system - Freshdesk.
- Liaising with Suppliers as and when required to assist in resolving customer issues, carrying out relevant testing as per their recommendations.
- Monitor and review and escalate tickets and ensure they are closed appropriately and only once a resolution has been confirmed.
Required Skills/Qualities:
- Strong communication
- Confident
- Problem solving
- A basic understanding of operating systems, software and devices
- Team player
- Good telephone manner
- Analytical thinking
- Customer service experience of any form
The role offers long term security and the opportunity to progress into a permanent position.
Entry Requirements:
- 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
- GCSE Maths and English (or equivalents) at grades 3+ (D or above)
- Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
For more information please visit the UK ENIC website.
Benefits:
- Company pension
- Free parking
- On-site parking
- Career development opportunities
- Hybrid working
- Friendly working environment
Future Prospects:
- 90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.
Important Information:
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.
Apply now!
