It Support Technician

IT Support Technician 

On behalf of our industry-leading client based in Manchester, we are recruiting for a talented IT Support Technician. As an IT Support Technician, you will provide support for all staff about technology-related requests, issues, and incidents.

The IT Support Technician will be responsible for:

• Proactively maintain the desktop, telephony, and application infrastructure so that it is supported, and failures minimised.
• Log, analyse, triage, and prioritise all IT Incidents, Problems, and Changes received via all communication channels in the team.
• Ensure that systems/applications/services in their own area run and meet business Service Level Agreement (SLA) targets.
• Analyse Incident, Problem, and Change data to identify the underlying causes and propose resolutions via Service Improvement Plans.
• Ensure that the team processes and procedures are kept up-to-date and followed by team members.

The IT Support Technician will have the following:

• Troubleshooting experience
• Active Directory, Windows 365, Azure, Sharepoint
• Service desk/issue logging tools
• MS Office suite
• MS Windows server

Benefits                                          

• Health Cash Plan
• An additional day off for your birthday!
• Company pension scheme and group life assurance

How to Apply if You’re Interested in this Job:

If this sounds like your perfect role, click Apply without delay!

IT Support Technician –  Manchester