9534 - Head Of Student Support

The Opportunity:
We are looking for an experienced manager to lead our Student Support Team to deliver and enhance the Student Support services we offer to all of our taught students. Working closely with academics, professional services colleagues and our students, this is a key role, providing advice on complex and sensitive student issues, whilst planning for the future and delivering continuous improvements. The post is based primarily in the James Clerk Maxwell Building on the King’s Buildings campus.
This post is full-time (35 hours per week), however, we are open to considering a flexible working pattern. We are also open to considering requests for hybrid working (on a non-contractual basis) that combines a mix of remote and regular on-campus working, with the expectation that typically 4 days per week will be on campus.
Your skills and attributes for success:
Strong interpersonal skills and an aptitude for engaging with students in a supportive way
Experience of developing a team, motivating and enabling staff to achieve high performance
High level problem solving skills and ability to develop constructive and effective relationships
Experience of reviewing and improving organisational processes and systems, managing change effectively
Expert knowledge of Higher Education academic regulations and procedures and an ability to apply judgement in their interpretation
Strong computing skills, including familiarity with Microsoft Office and student record systems