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Full-time Complaint Officer jobs

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COMPLAINTS OFFICER

Log all complaints and respond to customers via email, letter or telephone. Analyse complaints data for trends and process improvements. Chair monthly complaints meetings, producing attendee packs and reports. Produce complaints r...

CompanyPdr Solutions
AddressKent, England
CategoryCustomer Service
Salary£30,000 - £33,000 per annum
Job typePermanent, full-time
Date Posted 2 months ago See detail

Complaints Officer

Pdr Solutions

Kent, England

£30,000 - £33,000 per annum

Log all complaints and respond to customers via email, letter or telephone. Analyse complaints data for trends and process improvements. Chair monthly complaints meetings, producing attendee packs and reports. Produce complaints r...

2 months ago seen See more...

Customer Complaints Officer - HOS

Blue Octopus Recruitment Ltd

Home Based

£29,000 per annum

Have proven customer service experience and have a genuine passion for social housing. Have experience of complaint handling in social housing, including investigating and responding to complex complaints. Demonstrate an understan...

2 months ago seen See more...

Senior Complaints Officer

Workshop Recruitment

Hampshire, England

£32,700 per annum

Become a customer experience expert and brand ambassador, providing the highest standard of customer service. Conduct investigations into escalated complaints and reach an outcome based on the merits of each case, managing risk to...

2 months ago seen See more...

Senior Complaints Officer

Reed Business Support

Hampshire, England

£30,000 - £32,682 per annum, inc benefits

Job Type: Full-time. Location: Eastleigh. Salary: 32,682. Investigate final stage (Stage 2) complaints, ensuring a fair and objective decision-making process. Communicate outcomes to customers, colleagues, and stakeholders in a c...

2 months ago seen See more...

Senior Complaint Officer

Hays Specialist Recruitment Limited

Hampshire, England

£32,682 per annum

32682 salary. 36 days holiday. Maternity/Paternity leave. Agile working policy. Pension contributions of up to 10%....

2 months ago seen See more...

Senior Complaints Officer

Reed Business Support

Hampshire, England

£30,000 - £32,682 per annum, inc benefits

Job Type: Full-time. Location: Eastleigh. Salary: 32,682. Investigate final stage (Stage 2) complaints, ensuring a fair and objective decision-making process. Communicate outcomes to customers, colleagues, and stakeholders in a c...

2 months ago seen See more...

Senior Complaint Officer

Service Care Solutions - Housing

Hampshire, England

£32,682 per annum

Conduct investigations into escalating/escalated complaints and reach outcomes based on each case while managing risk to the organisation. Communicate findings and outcomes to customers and stakeholders clearly and concisely, cons...

2 months ago seen See more...

Senior Complaints Handler / Senior Engagement & Insight Officer

Networx Recruitment

Hemel Hempstead, Hertfordshire

£37,742.00 Per Annum Plus Benefits

Handling all complaints from receipt to resolution including liaising with customers, diagnosing, logging, monitoring, responding to and quality checking. Investigate and gather case files for Housing Ombudsman enquiries. Co-ordin...

4 weeks ago seen See more...

Complaints Handler / Customer Engagement & Insight Officer

Networx Recruitment

Hemel Hempstead, Hertfordshire

Up to £35,212 Per Annum Plus Benefits

Quality check responses before they go out to ensure consistency and in line with Thrives complaints policy. Identify improvements and lessons learned from feedback and monitor delivery. Scrutinise and summarise customer feedback...

4 weeks ago seen See more...

Complaints and Compliance Officer

Girlguiding

London, England

£33,543 + £3,500 Location Allowance per year rising to £35,305 + LA after probation

You will need to be an excellent communicator, have theability to understand complex situations and have experience of handling confidential and sensitive information with volunteers and staff at all levels.The successful candida...

a month ago seen See more...

Complaints Resolution Officer

James Andrews Recruitment Solutions

Lancashire, England

Negotiable

Dealing with complex complaints and coming up with satisfactory outcomes for tenants. Ensuring end to end investigations into complaints are undertaken using Housing Ombudsmen guidelines. Holding meetings with employees, complaina...

a month ago seen See more...

Customer Relations (Complaints) Support Officer

Origin Housing

London

£33,075pa

In conjunction with the Customer Relations Team and Manager, support delivering a professional complaints service, providing excellent customer service in a constructive and supportive way by listening to and engaging with custome...

2 months ago seen See more...

Appeals, Complaints and Conduct Officer

Prospect Us

South East

£23.24 per hour

Providing clear, tactful, and professional communication for staff and students involved in the appeals processes. Supporting in investigation and bringing cases to resolution in line with the universitys regulations and processe...

2 months ago seen See more...

Complaints and Improvements Officer

Pertemps Aylesbury Commercial

Buckinghamshire, England

£15.77 per hour

Taking calls for complaints over the phone. Working with other council services to ensure timely resolution of complaints. Making decisions and problem solving for complaint cases. Drafting complaint responses. Complaints experie...

2 months ago seen See more...

Administrative Officer - Complaints WCR 2

Service Care Solutions - Housing

South East

£20.23 per hour

Engage with residents via telephone, email, and formal written correspondence, demonstrating a customer-focused approach. Log new complaints accurately and efficiently, ensuring all necessary information is captured. Process compe...

2 months ago seen See more...

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