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Full-time Contact Centre Specialist jobs in England

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TRAINING AND DEVELOPMENT SPECIALIST - CONTACT CENTRE OPERATIONS & COMPLAINTS

Do you have significant experience working in Contact Centre with a high standard of customer satisfaction and performance? . Are you able to organize and prioritize workload, assess problems, and evaluate solutions? . Do you have...

CompanyPeabody Trust
AddressBasildon, Essex
CategoryCustomer Service
SalaryCirca £28,000
Job typeFull Time
Date Posted a week ago See detail

Training and Development Specialist - Contact Centre Operations & Complaints

Peabody Trust

Basildon, Essex

Circa £28,000

Do you have significant experience working in Contact Centre with a high standard of customer satisfaction and performance? . Are you able to organize and prioritize workload, assess problems, and evaluate solutions? . Do you have...

a week ago seen See more...

Contact Centre Team Leader

Topyorkshire

London, England

£32,000 to £35,000

Answering inbound calls and responding to customer emails in a professional manner. Identifying customer needs and providing accurate, valid, and complete information using the right methods/tools. Handling customer complaints, pr...

6 days ago seen See more...

Contact Centre Advisor

Unite Students

Somerset, England

Competitive

5 x 8 hour shifts a week (37.5 paid hours). Mon - Sun (1 in every 4 weekends, Sat & Sun). Rota between 8am - 8pm. We are looking for solutions focussed, customer-orientated individuals. You ll be enthusiastic about delivering grea...

6 days ago seen See more...

Contact Centre Service Adviser

Harrods

Hammersmith, Derbyshire

You will be a team player who takes initiative and strives to exceed customers' expectations.You'll also need to be self-motivated and organised, with strong listening and communication skills, adaptable to your audience. You'll a...

6 days ago seen See more...

Aftersales Contact Centre Advisor

Bmw Group Retail Careers

Epsom, Surrey

Competitive

You will also handle all customer objections and advise on estimated costs of repairs and work to be undertaken.As part of your role, you will make outbound calls about promotions, seasonal campaigns, service follow-up work and ot...

6 days ago seen See more...

Child Contact Centre Manager

Ymca Bournemouth

Bournemouth, Dorset

28000.00 GBP Annual

Child Contact Centre Manager Working at YMCA Bournemouth is an opportunity to be a part of a global organisation working at a local community level in Bournemouth, Christchurch and Poole. We are inclusive, diverse and forward-thin...

7 days ago seen See more...

Contact Centre Advisor

Service Care Solutions Ltd

Basildon, Essex

£13.22 - £13.40 per hour

Answer contacts from residents reporting repairs/breakdowns within their home and use questioning skills to establish priorities and raise jobs on the in-house system. Ensure all complaints about repairs and maintenance services a...

7 days ago seen See more...

Contact Centre Advisor

Metro Bank

Somerset, England

23760.00 - 23760.00 GBP Annual

What you will do: Provide fantastic service and support to our customers over the phone and via Live Chat Be a representative of the Metro Bank brand and its culture Advise our customers on all types of queries such as: bala...

7 days ago seen See more...

Customer Services Advisor- Contact Centre- Hybrid working

Pontoon

West Yorkshire, England

£13.49 per hour

Engage with customers, demonstrating empathy and a strong desire to assist them. Handle standard administrative data processing tasks to support and enhance external client relationships. Receive and screen customers, callers, and...

7 days ago seen See more...

Contact Centre Team Leader Sales

Ccp

Lancashire, England

£30,000 - £42,000 per annum, OTE

Coaching and development of staff. 1-2-1s and documented coaching. Motivation and staff morale. Delivering Team Meetings and group coaching sessions. Achieving daily/weekly/monthly KPIs. Previous experience within a Contact Centre...

7 days ago seen See more...

Contact Centre Agent (Vouch)

Goodlord

Sheffield, South Yorkshire

£NEG

Vouch is a referencing company with a difference . 2 in 5 people in the UK rent, and we use the latest technology to provide a full reference in a user-friendly way, making it more efficient and less stressful for tenants . At...

7 days ago seen See more...

Contact Centre Manager

People Solutions Group Limited

West Midlands, England

£36,000 - £38,000 per annum

22 days holiday plus bank holidays increased following 2 years service. Purchased holiday scheme following 2 full years service. Employee discount up to 50%. Health cash plan available. Company Workplace Pension. Free tea and coff...

7 days ago seen See more...

Contact Centre Team Leader

Reed Talent Solutions

West Midlands, England

£31,000 - £35,000 per annum

To motivate and inspire people to deliver a brilliant and personal service for our customers. To be an exceptional coach by understanding, identifying and driving the behaviours that underpin our key metrics and provide additional...

7 days ago seen See more...

Contact Centre Team Leader

Hamilton Woods

Buckinghamshire, England

£37,000 per annum

Monitor and manage KPI's. Ensure all areas of work complies with policies, procedures and protocols. Deal effectively and promptly with escalations from the team. Work with the Contact Centre Manager to develop and deliver service...

7 days ago seen See more...

Contact Centre Manager

Njr Recruitment

Cheshire, England

£35,000 - £40,000 per annum

Managing a team and individual performance to achieve application targets. Monitoring calls for compliance and regulatory purposes. To maximise the performance of the Contact Centre against defined volumes and performance targets...

7 days ago seen See more...

Resource Planning Team Leader - Contact Centre

Echo

West Midlands, England

£32,000 per annum

Leading and managing a team of Real-Time Analysts to ensure agreed service levels are met. Implementing an effective planning cycle and presenting recommendations. Planning and forecasting our workforce schedule to meet customer d...

7 days ago seen See more...

Contact Centre Team Leader

Reed Business Support

London, England

£32,000 - £35,000 per annum, inc benefits

Answering inbound calls and responding to customer emails in a professional manner. Identifying customer needs and providing accurate, valid, and complete information using the right methods/tools. Handling customer complaints, pr...

7 days ago seen See more...

Team Manager Contact Centre

At Management

Leicester, Leicestershire

£30,000 Annual

Lead a team of agents to meet and exceed business objectives, ensuring that key financial, operational, and quality metrics are consistently achieved. Continually review and monitor the performance of all Agents/Advisors against a...

7 days ago seen See more...

Customer Service Advisor - Helpdesk / Contact Centre

Local Pensions Partnership

Lancashire, England

£22,900 per annum

If so, we want to talk to youA glance at the role: We have the opportunity for a Customer Service Advisor to come and join us working on our Pensions Helpdesk, starting on 5th August 2024. You will join a friendly, welcoming, and...

a week ago seen See more...

Head of Customer Contact Centre

Bernicia

Ashington, Northumberland

£68,344

Were looking for an exceptional, talented customer centric leader who is results driven with the right skills, qualities and proven track record to achieve a high-quality customer experience across all digital and telephony chann...

a week ago seen See more...

Contact Centre Agent

Reed Business Support

London, England

£26,000 - £28,000 per annum, inc benefits

Answering inbound calls and responding to customer emails in a professional manner. Identifying customer needs and providing accurate, valid, and complete information using the right methods/tools. Handling customer complaints, pr...

a week ago seen See more...

Aftersales Contact Centre Advisor

Bmw Careers

Banstead, Surrey

You will also handle all customer objections and advise on estimated costs of repairs and work to be undertaken.As part of your role, you will make outbound calls about promotions, seasonal campaigns, service follow-up work and ot...

a week ago seen See more...

Customer Service Advisor - Contact Centre

Ikea

Sheffield, South Yorkshire

£12 an hour

12.00 hourly rate (24,336.00 PA). Living Wage Foundation Employer. 39 hours per week over 5 days out of 7 and every 2nd weekend, working from our IKEA Peterborough Unit. Various shifts available between 07:00 20:15 hours. Afte...

a week ago seen See more...

Contact Centre Team Leader

Red Recruitment

Kent, England

Salary: 33,000 per annum plus an achievable bonus of 2,500 paid quarterly. Hours: Monday - Friday, hours between 9am - 5.30pm (37.5 hours per week). Contract Type: Permanent. Location: Sevenoaks. 31 days annual leave, including...

2 weeks ago seen See more...

Contact Centre Advisor

Metro Bank

Avon, England

What you will do: Provide fantastic service and support to our customers over the phone and via Live Chat Be a representative of the Metro Bank brand and its culture Advise our customers on all types of queries such as: bala...

2 weeks ago seen See more...

Contact Centre Manager

Morgan Jones

Kent, England

£33,488 - £37,715 per annum

To lead the Contact Centre and a team of Virtual Advisers to deliver the National Careers Service, ensuring an efficient, effective and professional service is provided. To lead on all aspects of the Contact Centre operations, inc...

2 weeks ago seen See more...

Contact Centre Team Manager / Call Centre

Awd Online

South East

£42,000 per annum, inc benefits

Maximise first contact resolution through effective coaching of agents. Support the delivery of a quality-focused frontline service across all tenures. By utilising strategic planning and business insights, identify and implement...

2 weeks ago seen

Training Manager - Contact Centre

Sopra Steria

Lancashire, England

£38,000 - £47,500 per annum

Lead and develop the Contact Centre Training team to be known for their innovative, accessible, outcome and customer focused blended learning and development solutions who contribute to the overall success of the wider team. Colla...

2 weeks ago seen See more...

Business Analyst - Contact Centre - Birmingham

Sanderson

West Midlands, England

Contact centre customer implementation. People implementation. Business case, To be, planning....

2 weeks ago seen See more...

Site Operations Centre Specialist

Awe Plc

Berkshire, England

£37,470 - £42,000 per annum

Time to recharge your batteries with 270 hours of annual leave (plus every other Friday off work). Consideration for flexible working arrangements so that your work may fit in with your lifestyle.. Opportunities for Professional C...

2 weeks ago seen See more...

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