Full-time Service Desk Team Leader jobs in England

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SERVICE DESK TEAM LEADER

Manage escalations from 1st/2nd Line Support. Oversee the ticket system (Jira). Identify and address training requirements promptly. Coach and lead technicians and apprentices. Provide hands-on technical support. Coordinate weeken...

CompanyIo Associates
AddressChippenham, Wiltshire
CategoryCustomer Service
Salary£30,000.00 - £36,577.14 a year
Job typePermanent | Full-time
Date Posted 3 weeks ago See detail

Service Desk Team Leader

Io Associates

Chippenham, Wiltshire

£30,000.00 - £36,577.14 a year

Manage escalations from 1st/2nd Line Support. Oversee the ticket system (Jira). Identify and address training requirements promptly. Coach and lead technicians and apprentices. Provide hands-on technical support. Coordinate weeken...

Service Desk Team Leader

Lima Networks Ltd

Lancashire, England

£45,000 - £50,000 per annum

Provide direct line management to 1st & 2nd Line Engineers within the Managed Services Department. Create and support team development opportunities across the technical support area, ensuring the ability to grow and scale the fun...

Technology Service Desk Team Leader

The Works Stores Plc

West Midlands, England

Leading and coordinating the Technology Service Desk to effectively manage incidents and requests. Restoring service and fulfilling requests as quickly as possible whilst communicating with all relevant stakeholders. Working close...

Service Desk Team Leader

Leidos

Whiteley, Hampshire

Main point of contact for Service Desk Services, including:Ticket escalation.Support of Major Incidents (MI).Customer support.Liaison with internal and external teams.Problem Management.Adherence to SLOs for first time fix and inb...

Service Desk Team Leader

Hays Specialist Recruitment Limited

Dorset, England

£40,000 per annum

Competitive salary and bonus scheme. Company pension scheme. Life Assurance. Professional Subscriptions paid for. 24 days holiday (rising to 28) plus Bank Holidays. 2 fully paid volunteering days per year. Health benefits such as...

Service Desk Team Leader

Hays Specialist Recruitment

Bournemouth, Dorset

£40,000.0 per year

Competitive salary and bonus scheme. Company pension scheme. Life Assurance. Professional Subscriptions paid for. 24 days holiday (rising to 28) plus Bank Holidays. 2 fully paid volunteering days per year. Health benefits such as...

Service Desk Team Leader

Leidos Innovations Uk Limited

Whiteley, Hampshire

You will need to demonstrate the Leidos values; Integrity, Innovation, Agility, Collaboration and Commitment in line with the Head of Customer Enablement, to promote these within the team.You will be a key point of contact for ini...

IT Service Desk Team Leader

Akkodis

Sunderland, Cumbria

30000.00 - 34000.00 GBP Annual

Lead and inspire a dedicated team of 1st and 2nd Line Support professionals, fostering a collaborative and supportive environment where everyone can thrive. Drive operational excellence by ensuring efficient working practices and...

Service Desk Team Leader

Akkodis

North East

£30,000 - £32,000 per annum

Lead and mentor a team of Service Desk analysts, providing guidance, coaching, and support to ensure high performance and customer satisfaction. Manage the day-to-day operations of the Service Desk, including ticket prioritization...

Customer Service Team Leader

Affinity Water

Folkestone, Kent

Builds great business relationships with the people who report into them, identifies training/coaching needs and delivers to the team. Coach, lead and support the team to deliver a positive customer experience in an efficient and...

People Services Team Leader

Joseph Rowntree Foundation

North Yorkshire, England

£31,850 per annum

Leading teams in busy dynamic environments. Solid HR administration in a busy environment. Understanding of employment legislation. Microsoft Office applications, including Word, Excel, Outlook. Knowledge and use of HR software pa...

Customer service Team Leader

The Portfolio Group

Lancashire, England

£26,000 - £28,000 per annum, negotiable, OTE

To ensure that all client service issues whether verbal or written are dealt with in line with our core values, ensuring all our clients are Health Assured advocates. Ensure all service issues are logged and resolved within both c...

Customer Service Team Leader

High Profile Resourcing Ltd

North Yorkshire, England

£24,000 - £27,000 per annum

To line supervise all the Customer Services and Administrative staff including planning of the rota, return to works, dealing with employee issues and day to day queries. Running the weekly departmental meetings and then feeding b...

Customer Service Team Leader - Product

Volution Ventilation Uk Limited

Berkshire, England

To supervise and provide on the job support to the Technical Support Advisor (1). Ensure all customer queries either by email or telephone are responded to in a timely and accurate manner. Provide technical/ application/ specifica...

Customer Service Team Leader

Reed Business Support

West Yorkshire, England

£28,000 - £32,000 per annum, inc benefits

Delegate work to the team to ensure sales orders are processed in an accurate & timely manner.. Ensure orders are acknowledged back to the customer, advising them of any changes. Amend orders already placed, ensuring that produ...

Customer Service Team Leader

Tulip Recruitment

Hook, Hampshire

£27,000 - £29,300 Annual

Determine, plan and direct work flow with the phone team daily. Analyse work flow issues and implement workable solutions. Conduct staff 1-1 Meetings (support, informal, appraisals, RTW etc.) and reporting to Operations Manager. P...

Customer Service Team Leader

Pure Resourcing Solutions

Essex, England

£28,000 - £30,000 per annum

Creating a booking spreadsheet from trackers for jobs due that month. Management of a tracker on system of data for property/construction clients. Running a small team of 3-4 call handlers, admin staff. Delegating daily admin task...

Service Desk Leader

Applause It

West Yorkshire, England

Microsoft Windows server (2012, 2016, 2019 and 2022. Windows 7/10 and Microsoft Office. Virtualisation troubleshooting (Hyper V). Cloud Services (Azure/RDS/Citrix. Networking, routing, and firewalls (Sophos). Wi-Fi Solutions (Ubiq...

Support Services Team Leader

Adecco

Dorking, Surrey

£25,344/annum

We have a great opportunity for a Support Services Team Leader to join our client based in Dorking. Ensuring that you are on hand and there to support our colleagues and customers where required.This is a varied role, which requir...

Customer Service Team Leader

Interaction Recruitment

Cambridgeshire, England

£27,000 - £33,000 Annual

Your ability to articulate vision and feedback clearly will be key to nurturing talent and driving performance. Cultivate a Calm and Balanced Culture: Promote a team culture that values a calm, balanced approach to challenges, ens...

Customer Service Team Leader

Rthirteen Recruitment

Cambridgeshire, England

£27,000 - £32,000 Annual

Providing leadership, guidance & motivation to your team. Ensuring operational excellence & performance targets are achieved. Providing the team with feedback & helping team members develop their skills. Ensuring quality standards...

Customer Service Team Leader

Brook Street

Cornwall, England

Competitive

From empowering team members through effective communication to championing quality in every customer interaction, your impact will be felt far and wide.What Makes You Ideal:So, what sets you apart? It's your ability to inspire an...

Customer Service & Admin Team Leader

Advancing People

Bradford, West Yorkshire

£33,000 Annual

Lead a team to handle all Customer Service contacts through to resolution providing a great customer experience for the UK business. You and your team will handle administrative services in the O2C and P2P functions for ISSC custo...

Accounts / Client Services Team Leader (Property)

Bbl Property Recruitment Ltd

Hertfordshire, England

Working predominantly home based (4 days per week), but reporting into a Borehamwood office base as required (1 day per week max). Managing the Accounts team which comprises 7 staff split between Credit Control, Cashiers and Accou...

Service Desk Team Lead £45k DOE Bonus Stoke

Oscar Technology

Staffordshire, England

£35,000 - £45,000 per annum

ITIL. Strong Service Desk Experience (Management experience not essential but advantageous). Technical Knowledge In These Areas: VMware - vSphere, vSAN, vCenter.Windows Server.Office 365.Endpoint Management.General Networking - LA...

Support Desk Team Leader

James Chase

South East

£1 - £45,000 per annum

We're in search of a Support team lead to join a well-established Managed Service Provider (MSP) in West Sussex. If you're someone who thrives on assisting clients both locally and internationally, and you're eager to become part...

Customer Service Team Leader

William Hill

Semington, Wiltshire

£25,182.99 a year

Leading and motivating a team of Customer Service Representatives. Coaching and development of your team. Maintaining high standards and ensuring the shop always looks the part (e.g., visual displays). Building relationships with...

Service Desk Team Lead

Dcs Associates

Chippenham, Wiltshire

£33,000 - £38,000 a year

Escalation from 1st/2nd Line Support. Managing ticket system (Jira). Ensuring training needs are identified and acted upon in a timely manner. Coaching and managing technicians (and apprentices). Delivering hands on technical supp...

Customer Service Team Leader

The Recruitment Co

Lancashire, England

Our client are an independent SBU that is part of a global group - They are fast-paced, customer-centric company, and their goal is to create a driven workforce as this is the key to the success of the business.They want people wh...

Customer Service Team Leader

Rthirteen Recruitment

Cambridgeshire, England

£27,000 - £32,000 per annum

Providing leadership, guidance & motivation to your team. Ensuring operational excellence & performance targets are achieved. Providing the team with feedback & helping team members develop their skills. Ensuring quality standards...