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Head Of Customer Experience jobs in London

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HEAD OF CUSTOMER EXPERIENCE AND OPERATIONS

Lead the Guest Experience teams to deliver exceptional front of house and retail services. Collaborate with internal and external partners to achieve and surpass sales targets and KPIs. Unify brand management across all guest touc...

CompanyHays Specialist Recruitment
AddressLondon, Greater London
CategoryAdvertising & Marketing
Salary£60,000.0 to £75,000.0 per year
Job typeFull time
Date Posted a month ago See detail

Head of Customer Experience and Operations

Hays Specialist Recruitment

London, Greater London

£60,000.0 to £75,000.0 per year

Lead the Guest Experience teams to deliver exceptional front of house and retail services. Collaborate with internal and external partners to achieve and surpass sales targets and KPIs. Unify brand management across all guest touc...

a month ago seen See more...

Customer Experience Manager

The Scouts Association

London, England

£31,716 per annum

Prior experience operating as a manager in a Customer Experience focussed environment. Excellent communication and interpersonal skills, with an ability to influence and negotiate with a wide range of audiences, both internal and...

3 days ago seen See more...

Client Service/Customer Relationship Manager – HVAC experience beneficial

Team

London, England

£60,000/annum

Strong track record in service management or operations management. Experience managing a team of engineers. Excellent planning and resource allocation skills. Knowledge of the HVAC industry would be beneficial, namely air conditi...

4 days ago seen See more...

Customer Experience Manager

Vermelo Rpo

London, England

Competitive salary

Provide SME knowledge to the business on Customer Experience measures, including NPS and CES. Collaborate with other CX Team colleagues to maintain survey question sets and design new surveys. Produce research briefs and discussio...

7 days ago seen See more...

Marketing Account Executive - Customer Experience

Big Group

London, England

£23,000 - £25,000 per annum

Marketing Account ExecutiveCustomer ExperienceLondon, W11 (with hybrid working)About UsWere Big Group, an award-winning, independent creative marketing agency that applies bigger thinking to everything we do. For over 30 years...

7 days ago seen See more...

Customer Experience Team Member - London

Atg Entertainment

London, Greater London

£11.85 / £11.62 depending on contract choice

myStrength Mental Wellbeing App. WeCare Support Services. Theatre Tickets (Subject to Availability). ATG Theatre Card. Staff Discounts. Pension. Access to ToothFairy - Dental access and guidance from home....

a week ago seen See more...

Customer Experience Coordinator

The Guinness Partnership

London

£36,036

To resolve a wide range of queries ensuring that the information provided is accurate and current. To develop and maintain a level of up-to-date knowledge of systems at an enhanced level in order to help gather the evidence requir...

2 weeks ago seen See more...

Customer Experience Advisor

Es Recruitment Uk

Ealing, Greater London

£24,000 - £28,000/annum

Provide excellent customer service through various channels including phone, email, and live chat. Respond promptly to customer inquiries and resolve issues efficiently. Maintain accurate records of customer interactions and trans...

3 weeks ago seen See more...

Customer Experience Manager / Customer Services Manager

Recorra Limited

London, England

£40,000/annum

Meet Company quality standards for timeliness and accuracy of customer responses. Review and report on team performance against KPIs. Working with Marketing to ensure collateral and service information sheets are up-to-date and re...

3 weeks ago seen See more...

Head of Customer Service

Boden Group

London, England

£66,000/annum

One of the largest family-owned construction, development and property service providers in the UK. Based at a prestigious office building in London. Ensuring that Customer Service delivery is continuously improved in ways that me...

3 weeks ago seen See more...

Customer Experience Specialist

Calo

London, England

Onboarding customers to kick-off their journey Building relationships with customers from the moment they speak to us by welcoming them and making sure theyre happy with their experience Communicating with customers over live cha...

a month ago seen See more...

Senior Customer Experience Design Manager

Corecruitment

London, Greater London

£90k - 100k per year + plus family package, plus benefits

Min.Bachelors Degree or Equivalent. 10+ years of experience in translating brand vision into tangible and implementable product & service concept at major international airline. Proven experience of Customer Experience Design at...

2 months ago seen See more...

Customer Experience Manager

Enable Leisure & Culture

London, Greater London

£40,000 - £45,000 per year

30 days of annual leave (plus 8 bank holidays), 3 additional free days off at Christmas. Life Insurance. Reward Schemes (RewardHub Membership, wellbeing budgets and cycle to work). A variety of social and wellbeing activities...

2 months ago seen See more...

Customer Experience Manager, London

Grainger Plc

London, England

Responsible for implementing a best-in-class Responsibility to develop insight capabilities Measure and evaluate customer behaviors and Demonstrated commitment to customer Strong leadership skills Solid customer orientation, core...

2 months ago seen See more...

Customer Experience Team Leader

Hibob

London, England

Lead and mentor a team of Customer Support Specialists, providing guidance and support to ensure high-quality service delivery. Track and analyse KPIs to monitor team performance and identify areas for improvement. Implement and o...

2 months ago seen See more...

Receptionist (Roaming) - Customer Experience

Iris- Networx Services

London, England

Competitive

Super customer-focused . A great team player . Confident using MS Office and other basic IT packages . Fluent in English . 25 days annual leave + 1 day extra for your birthday + all bank holidays + extra days for length of service...

2 months ago seen See more...

Travel Customer Experience Concierge

Succeed Recruitment Solutions

London, England

Handle all post-booking customer service queries promptly and accurately, ensuring that customers always receive a high level of service. Action flight schedule changes, ensuing all other booking components are updated accordingly...

2 months ago seen See more...

Head of Customer Solutions - Everyday Banking

Lloyds Banking Group

London, England

Customer Centric - Promoting value of Customer outcomes with team and peers and ensuring work efforts achieve these. Anticipating customers' needs and using customer insights to present targeted, integrated, and outcome-focused so...

2 months ago seen See more...

Head of Customer Connections PCA and Savings - Everyday Banking

Lloyds Banking Group

London, Greater London

Competitive

Deliver the customer volume targets based on a deep understanding of Customer behaviours and drivers of Customer activity to improve customer conversion, funnel improvement, activation, engagement and retention. Deliver the commer...

2 months ago seen See more...

Head of Customer Solutions - Everyday Banking

Lloyds Banking Group

London, Greater London

Competitive

Customer Centric - Promoting value of Customer outcomes with team and peers and ensuring work efforts achieve these. Anticipating customers' needs and using customer insights to present targeted, integrated, and outcome-focused so...

2 months ago seen See more...

Head of Hosted Guest Experience

National Gallery Global Ltd

London, Greater London

circa £70,000

This is a truly unique opportunity for an experience Head of Hosted Guest Experience to play a lead role in the delivery of an exceptional Front of House experience at one of London's most iconic cultural institutions. The Guest E...

2 months ago seen See more...

Head of Residential Experience - Luxury Apartments

Corecruitment

London, Greater London

£50k - 60k per year + .

Luxury residential portfolio in London. Residential Concierge Management company. Oversee the operations throughout the concierge departments on the sites. Establish and develop relationships with clients. Establish and maintain e...

2 months ago seen See more...

Top Jobs in London, England

Digital Marketing, Senior Product Manager, Growth Marketing Manager, Marketing Director, Director Of Communications, Senior Media Manager, Assistant Brand Manager, Director Of Services, Senior Associate Director, Head Of Digital Marketing, Sales Account Executive, Assistant Production Manager, Regional Finance Manager, Group Operations Manager, Product Marketing Intern,

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