Head Of Customer Solutions - Everyday Banking

End Date
Thursday 23 May 2024
Salary Range
£121,023 - £142,380
We support flexible working - click here for more information on flexible working options
Flexible Working Options
Hybrid Working
Job Description Summary
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Job Description
JOB TITLE: Head of Customer Solutions - Current Account Overdrafts & Fixed Savings
LOCATION(S): Flexible (London, Bristol, Halifax and Leeds)
HOURS: Full time
WORKING PATTERN: Hybrid, 40% (or two days) in an office site

About this opportunity
Everyday Banking is the at the heart of our growth strategy with our Current Account and Overdrafts, Savings and Payments products supporting our mission to provide the best products for our UK customers and to grow relationships of the bank.
We have created brand-new roles and seeking individuals who’ll continue to lead on solving customer and commercial problems. You’ll have a deep understanding of our commercial drivers and the OKRs that we’re driving, and you’ll make sure we’re constantly understanding our performance against these.
This is an inspirational leadership role whose purpose is to deliver the commercial results of the organisation (revenue) driven by our products and balance sheet; ensuring good customer outcomes for the customers who experience our products; ownership of risk decisions based on regulatory compliance; the delivery of Customer led experiences, products and solutions in partnership with the platforms and through the product owners.

What you can expect to do..!
Deliver the commercial revenue and product budget targets
Deliver the customer volume targets
Develop, shape and deliver the commercial objectives for the business, setting stretching P&L goals, managing performance and leading major strategic change from inception to execution
Ownership of the risk decisions and expert regulatory knowledge to deliver products that meet regulations such as Consumer Duty
Accountable for an effective system of risk management and internal controls to identify, assess, monitor, control and mitigate risks to the Group in line with risk appetite, including adherence to the Group’s policies, procedures, statutory and regulatory responsibilities, and fully satisfy legal and regulatory requirements
Ensure solutions are mobile first, personalised and add value by implementing the consumer relationships strategy

About us
Join us and, as well as making a difference to customers, you’ll enjoy a fulfilling career where you’re free to be yourself. Great colleagues, transforming workspaces, hybrid working and a wide variety of career opportunities - you’ll find them all here.

What you’ll need
We’ll be looking for these skills and experiences. But we know careers, like life, don’t always go in a straight line. So, if you don’t have some of these but think you’ve got what it takes, get in touch. We’re hiring for attitude, experience, and expertise in equal measure.

• Customer Centric - Promoting value of Customer outcomes with team and peers and ensuring work efforts achieve these. Anticipating customers' needs and using customer insights to present targeted, integrated, and outcome-focused solutions and opportunities.
• You’ll be Commercially Driven - Robust and committed focus on business performance ensuring our products meet our customers’ needs and support our growth strategy and business objective to build deep customer relationships.
• Understand our Control and Regulatory environment - Creating a deep culture of understanding the regulatory environment and the application to your business. Making decisions and recommendations to deliver for our customers at pace within the regulatory risk environment, embedding strong governance and audit trails for the approach taken.
• You’ll have a Product Innovation & Development attitude - Redefining thinking and inspiring the conceptualisation of new and innovative products that create significant business impact. Using external expertise to ensure an effective delivery of these products to market.
• Product Delivery focused - Leading improvements on product development process and delivery using new agile methodology, techniques, tools, etc.
• You’ll be a People Leader - Inspiring, empowering and inclusive to lead your teams through change and provide the stretch, coaching, feedback and development to create an extraordinary environment to come to work.

About working for us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.
We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.
And it’s why we especially welcome applications from under-represented groups.
We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual bonus award, subject to Group performance
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

If you’re excited by the thought of becoming part of our team, get in touch. We’d love to hear from you!
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.