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Head Of Customer Experience jobs in London, England

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HEAD OF CUSTOMER EXPERIENCE AND OPERATIONS

Lead the Guest Experience teams to deliver exceptional front of house and retail services. Collaborate with internal and external partners to achieve and surpass sales targets and KPIs. Unify brand management across all guest touc...

CompanyHays Specialist Recruitment
AddressLondon, Greater London
CategoryAdvertising & Marketing
Salary£60,000.0 to £75,000.0 per year
Job typeFull time
Date Posted 4 days ago See detail

Head of Customer Experience and Operations

Hays Specialist Recruitment

London, Greater London

£60,000.0 to £75,000.0 per year

Lead the Guest Experience teams to deliver exceptional front of house and retail services. Collaborate with internal and external partners to achieve and surpass sales targets and KPIs. Unify brand management across all guest touc...

4 days ago seen See more...

Customer Experience Specialist

Calo

London, England

Onboarding customers to kick-off their journey Building relationships with customers from the moment they speak to us by welcoming them and making sure theyre happy with their experience Communicating with customers over live cha...

2 weeks ago seen See more...

Senior Customer Experience Design Manager

Corecruitment

London, Greater London

£90k - 100k per year + plus family package, plus benefits

Min.Bachelors Degree or Equivalent. 10+ years of experience in translating brand vision into tangible and implementable product & service concept at major international airline. Proven experience of Customer Experience Design at...

2 weeks ago seen See more...

Customer Experience Manager

Enable Leisure & Culture

London, Greater London

£40,000 - £45,000 per year

30 days of annual leave (plus 8 bank holidays), 3 additional free days off at Christmas. Life Insurance. Reward Schemes (RewardHub Membership, wellbeing budgets and cycle to work). A variety of social and wellbeing activities...

2 weeks ago seen See more...

Customer Experience Manager, London

Grainger Plc

London, England

Responsible for implementing a best-in-class Responsibility to develop insight capabilities Measure and evaluate customer behaviors and Demonstrated commitment to customer Strong leadership skills Solid customer orientation, core...

3 weeks ago seen See more...

Customer Experience Team Leader

Hibob

London, England

Lead and mentor a team of Customer Support Specialists, providing guidance and support to ensure high-quality service delivery. Track and analyse KPIs to monitor team performance and identify areas for improvement. Implement and o...

3 weeks ago seen See more...

Receptionist (Roaming) - Customer Experience

Iris- Networx Services

London, England

Competitive

Super customer-focused . A great team player . Confident using MS Office and other basic IT packages . Fluent in English . 25 days annual leave + 1 day extra for your birthday + all bank holidays + extra days for length of service...

3 weeks ago seen See more...

Head of Customer Solutions - Everyday Banking

Lloyds Banking Group

London, England

Customer Centric - Promoting value of Customer outcomes with team and peers and ensuring work efforts achieve these. Anticipating customers' needs and using customer insights to present targeted, integrated, and outcome-focused so...

3 weeks ago seen See more...

Head of Customer Connections PCA and Savings - Everyday Banking

Lloyds Banking Group

London, Greater London

Competitive

Deliver the customer volume targets based on a deep understanding of Customer behaviours and drivers of Customer activity to improve customer conversion, funnel improvement, activation, engagement and retention. Deliver the commer...

3 weeks ago seen See more...

Head of Customer Solutions - Everyday Banking

Lloyds Banking Group

London, Greater London

Competitive

Customer Centric - Promoting value of Customer outcomes with team and peers and ensuring work efforts achieve these. Anticipating customers' needs and using customer insights to present targeted, integrated, and outcome-focused so...

3 weeks ago seen See more...

Travel Customer Experience Concierge

Succeed Recruitment Solutions

London, England

Handle all post-booking customer service queries promptly and accurately, ensuring that customers always receive a high level of service. Action flight schedule changes, ensuing all other booking components are updated accordingly...

4 weeks ago seen See more...

Customer Experience Executive

Getrecruited Uk Ltd

Wembley, Greater London

Up to £40000.00 per annum + BONUS + GREAT CULTURE

Managing the process of apartment completions. Working closely with purchasers or other agents providing the best level of Customer Experience. Act as the main point of contact for potential buyers, providing information about new...

a month ago seen See more...

Customer Experience Supervisor - Mercedes-Benz of West London

Sytner

London, Greater London

Competitive

Enhanced Holiday Entitlement - 33 days inc. bank holidays. Industry-leading Maternity, Paternity and Adoption Pay. Career Development. Recognition of Long Service every 5 years. Discounted Car Schemes. High Street Discounts. Disco...

a month ago seen See more...

Customer Experience Assistant Receptionist

Oxford Innovation Space

London, England

£25,643 Annual

Be the first and last point of contact for our customers and their guests. Welcome all our customers, visitors and meeting room guests with an authentic enthusiasm and smile in a friendly, professional natural manner. Responsible...

2 months ago seen See more...

Customer Experience Advisor

Es Recruitment Uk

London, England

24000.00 - 29000.00 GBP Annual

Provide excellent customer service through various channels including phone, email, and live chat. Respond promptly to customer inquiries and resolve issues efficiently. Maintain accurate records of customer interactions and trans...

2 months ago seen See more...

Customer Experience Technical Specialist, Customer Care

S&P Global

London, Greater London

Exceptional ability to effectively communicate and present analysis, insights, and actionable recommendations (both verbal and written) to crossfunctional firm-wide senior level executives. Our team of experts delivers unrivaled...

2 months ago seen See more...

Senior Floor Manager-Customer Experience

Gymshark

London, England

Lead and protect an exceptional customer experience, ensuring every member of our community is welcomed warmly, and greeted by an excited and inspiring brand ambassador. Expert on all elements of the customer journey, to educate,...

2 months ago seen See more...

Head of Customer Service - Heathrow Airport

Swissport International Ag

London, England

Assures all employees comply with company rules and procedures and other authority requirements like Health and Safety guidelines To ensure that all people management practices, procedures and processes are implemented consistentl...

a month ago seen See more...

Head of Customer Resolutions, Training and Technical Services

Pension Protection Fund

Croydon, Greater London

£80,000 - £90,000/annum plus Civil Service Pension

Head of Customer Resolutions, Training and Technical ServicesLocation:Croydon office location with Hybrid workingSalary:80,000 to 90,000 per annum plus Civil Service PensionContract Type:PermanentPosition type:Full Time...

a month ago seen See more...

Head of Hosted Guest Experience

National Gallery Global Ltd

London, Greater London

circa £70,000

This is a truly unique opportunity for an experience Head of Hosted Guest Experience to play a lead role in the delivery of an exceptional Front of House experience at one of London's most iconic cultural institutions. The Guest E...

4 weeks ago seen See more...

Customer service - Head office

Fashion & Retail Personnel

Park Royal, Greater London

Up to £25,000

This role will also involve dealing with customer enquiries by telephone and social media. Covering the online personal shopping function via live chat. This company offer great benefits such as working with a fun, welcoming and s...

4 weeks ago seen See more...

Head of Residential Experience - Luxury Apartments

Corecruitment

London, Greater London

£50k - 60k per year + .

Luxury residential portfolio in London. Residential Concierge Management company. Oversee the operations throughout the concierge departments on the sites. Establish and develop relationships with clients. Establish and maintain e...

4 weeks ago seen See more...

Global Head of People Operations & Experience, HX

Hurtigruten

London, England

Fixed term contract

Lead a High Performing Team: You will lead, hire, engage and coach a globally dispersed team of generalists to deliver a seamless and high performing global People service; drive and inspire continuous innovation and process impro...

2 months ago seen See more...

Head of Finance – Customer Service & Logistics

C&C Group

London, England

Permanent, Full-time

Key Accountabilities: You will develop and implement financial policies, guidelines, and controls to optimise efficiency, cost savings, and customer satisfaction within CS&L. Ideally you will have knowledge of the wider drinks ind...

2 months ago seen See more...

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