Academic Progress Coach

Contract Type: Fixed Term (until 31/01/25)
Location: Royal Holloway International Study Centre 
Salary: up to £26,000 per annum (DOE)
The Academic Progression Coach will provide progression support and advice to students with the purpose of maximising student outcomes, achievement and satisfaction levels.
ABOUT THE ROLE 
Academic Support and attendance

• Support students to maximise their chances of automatically progressing to the degree course of their choice whilst ensuring the best possible student experience and achievement.
• Gather student information from Personal Tutors on a weekly basis to establish ways of supporting students.
• Meet with allocated Subject Heads and Progression Management team to discuss students at risk of not automatically progressing, students with poor attendance and any students who may require additional support through attendance, behavioural, welfare and fitness to study issues.
• Meet with students who have poor attendance at Level 1, 2 and in some cases Level 3 liaising with Progression & Transition Manager.
• Support Personal Tutors with delivering information to students, monitoring attendance proactively and feeding back RPAG data.
• Ensure that students are referred to appropriate Study Group, University or external services where appropriate and necessary.
• Identify key trends and patterns from student data, such as RPAG and attendance, and actively feed data into Senior Leadership, Progression Management meetings and other Centre led meetings.
• Communicate with non-progressed students as directed by Progression & Transition Manager.

Transition and Student Voice

• Support Student Experience & Transition Officer in organising events e.g. university activities, faculty fairs, transition events, guest lectures and workshops for student development.
• Attend Student Forum meetings, ensuring accurate minutes are recorded and distributed to relevant Teams in the ISC.
• Support effective interaction with Alumni, facilitating involvement of students.

Welcome Week and Social Activities

• Support Progression & Transition Manager in communicating and inviting University partners to include Support Services, Partnership Tutors and progressed students to Induction periods.
• Support late registration of students.
• Support Student Experience & Transition Officer in organising social activities and student led activities to include Building Futures, Student Union organisation, MentISC, Progression Award Ceremony and trips.

ABOUT YOU 
Essential: 

• Experience and knowledge of providing academic and/or pastoral support to international/ ESL students.
• Experience of building build strong working relationships with internal and external colleagues
• Experience of using data and reporting systems
• Experience of being able to time manage with the ability to prioritise work, forward think and plan
• Experience of organising events/activities/projects
• Experience of being flexible and working to tight deadlines
• Excellent communication and listening skills with the ability to communicate to a variety of stakeholders, written and verbal, internal and external
• Strong IT and data management skills including: competency in Excel, Outlook, Power Point, Word, and a willingness to learn and adopt new technologies

Desirable:

• Ability to solve students problems thorough investigation, considering potential issues and putting measures in place to deal with implications
• Cross-cultural understanding
• Patience and empathy skills
• Ability to extract reports and analyse data for reporting, to aid decision making or to support a case for change
• Following agreed policies and procedures and keep diligent records
• Ability to understand other team's functional areas
• Student-centred approach to planning and delivering educational services

ABOUT US

Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we can provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available. Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available.

ORGANISATIONAL COMPLIANCE

Study Group is proud of its high standards in safeguarding and recognises its importance in enabling the best possible student experience and outcomes. For successful applicants the following checks will be conducted- Criminal Background Check (country specific), x2 References, ID and Right to Work checks as well as Education Verification.

We are proud to be an equal opportunity employer and we strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor. We believe that the best person for the job should be selected based on skills and experience alone. Your information will be kept confidential and stored securely. Please see our Privacy Policy. 

We adopt a rolling recruitment process meaning that we review applications as they are submitted. To avoid disappointment, please ensure that you apply ASAP.