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SalaryAbout The Role
As Accessible Vehicle Technical Manager your role will be to assist the Operations Manager, Field team and Head of Accessible Vehicles with technical insight and deliver some key projects which will ensure we can achieve our mission.
You will work collaboratively and in partnership across the business (Customer Services, Vehicle Solutions, Pricing & Asset Risk, Finance) to deliver an excellent service to all customers and partners.
Externally, you will proactively work with counterparts in our Accessible Vehicle partners, Scheme Partners and Motability Foundation to deliver your goals and be up to date with vehicle and adaptation industry knowledge at all times.
- Proactively review and manage SMR costs and create proposals to minimise spend whilst protecting customer experience.
- Support with reporting within the department and identify trends and share with wider team with well thought out options of potential solutions.
- Own and manage multiple projects and keep key stakeholders up to date with progress.
- Be informed and up to date on current and future legislation that impacts Accessible Vehicles.
- Take an active role in ensuring we are up to date with all technical information relating to our vehicles and adaptations to support with better decisions about suitability and compatibility.
- Representative for AVAM and WAVCA with any technical issues and work with field team on collective responses.
- Be the central knowledge base of the operations team for all things technical, relating to Accessible Vehicles.
About You
- Enjoy an ever-changing environment, knowing that each day is different, and you’ll be prepared to create solutions for the challenges you encounter.
- In depth knowledge of all our customer products including WAV, nearly new WAV, bespoke products (BPS, IT & DFW) and adaptations.
- Effective communication skills, oral, written, presentation, influencing and negotiations.
- Ability to think and act commercially.
- Naturally challenges the status quo to ensure we are fit for purpose.
- Passionate in delivering excellent outcomes.
- Be able to demonstrate resilience whilst under pressure and be able to solve issues in a logical manner.
- Take full ownership of problems.
- Comfortable sharing knowledge and be willing to take on board other people’s ideas.
- Be able to facilitate and provide technical support with the launch of new products.
- Support field team to ensure our products are fit for purpose and user friendly.
- Work with internal teams to ensure our website has up to date specifications about vehicles and adaptations.
- Reliable and accountable, with an agile approach to work, that ensures deliverables are met within defined timescales.
- Ability to represent us at some external meetings/exhibitions.
- In depth knowledge of Accessible Vehicles.
- Technical background
- Proven record of customer/partner process improvements.
- Accuracy skills and attention to detail.
- Strong communicator.
- Strong organisational and planning skills.
- Ability to communicate with people at all levels.
- Experience of delivering results in a pressurised environment.
- Is flexible and adaptable to changing workloads.
- Commercially aware and focused.
- Can use Excel to a high level.
- Demonstrate our company values when performing your role.
About The Company
Motability Operations is a unique organisation, virtually one of a kind. We combine a strong sense of purpose with a real commercial edge to ensure we provide the best possible worry-free mobility solutions to over 700,000 customers and their families across the UK. Customers exchange their higher rate mobility allowance to lease a range of affordable vehicles (cars, wheelchair Accessible Vehicles, scooters, and powered wheelchairs) with insurance, maintenance and breakdown assistance included. We are the largest car fleet operator in the UK (purchasing around 10% of all the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10.
Our values are at the heart of everything we do. They represent ambition, and we look for our people to live and breathe them every day:
- We find solutions
- We drive change
- We care
We operate hybrid working across the organisation where we split our time between working on-site at our offices, and at home, remotely within the UK. We believe hybrid working achieves a good work/life balance for our colleagues, allowing us to connect with each other, collaborate on important work, and perform together to deliver for our customers. It allows us to have the flexibility to work remotely up to 2-days per week whilst also using the great office spaces we have available.
As a Motability Operations team member, you can expect:
- An annual discretionary bonus
- 15% non-contributory pension (9% non-contributory pension during probation period)
- Life assurance at 4 times your basic salary to give you peace of mind that your loved ones will receive some financial help
- Employee Discount Scheme with a huge number of retailers and an app to save on the go
- Discounted Electric/Hybrid Car Salary Sacrifice Scheme
- Access to the Cycle to Work Scheme (we have showers, changing rooms and secure bike sheds on site)
As well as financial benefits, our staff's health and well-being are very important to us, so we also offer:
- 28 days annual leave with option to purchase and sell days
- Funded Private Medical Insurance cover
- Critical illness insurance
- Free access to healthcare apps, such as Peppy, Unmind, Aviva Digital GP
- Funded health screening for over 50s
- 1 day per year to volunteer – Staff can support a local charity or do a sponsored event whilst being paid for it
- Access to our fully accessible company allotment – Where we grow our own produce for local charitable organisations
- Access to Prayer room and quiet spaces whilst working in the office
We also understand that not everyone is the same so offer several voluntary benefits that you can select outside the core package, these include;
- Dental Insurance
- Health and cancer screenings for you and your partner
- Discounted gym memberships
- Charitable giving
At Motability Operations, we believe in building a diverse workforce, where our people are empowered to attend work as their true selves, and we encourage people from all backgrounds to apply. We want to sustain a culture that nurtures, where employees are free to flourish and where they’re rewarded equally, regardless of race, nationality or ethnic origin, sexual orientation, age, disability, or gender.
We pride ourselves on being an inclusive employer and as such, all our offices provide first rate disability access. With our hybrid working environment, we do our best to accommodate part-time and flexible working requests where possible, building on our culture of trust, empowerment, and flexibility.
Please note, Motability Operations reserves the right to bring forward the closing date of any of its job vacancies if we receive a suitable number of quality applications from which to make a shortlist. Therefore, we recommend that you apply as soon as possible rather than wait until the published closing date.
