Accommodation Manager

Luxury Student Accommodation Management

Join our team at CRM Students and be part of delivering outstanding accommodation experiences to Students. We are committed to inclusivity, luxury, and personalized service, ensuring every resident feels valued and at home.

Your Role: As a vital member of our Accommodation Management Team, your primary focus will be on maintaining our high standards of service and luxury living. You'll oversee the day-to-day management of one of our properties in Portsmouth, ensuring every aspect of our facilities meets and exceeds expectations for the Students that live there. The role is lone working as it is one of our smaller sites, however we do have a part time maintenance operative on site. 

The ideal person would be someone who is open to a challenge and can bring some new innovative ideas as well as current knowledge and experience within PBSA, Hospitality, Hostels or Events Management

Key Responsibilities:

• Ensure there is a good range of sales and marketing activities to ensure the building is full of student residents.
• Conduct daily administrative tasks with precision and care, catering to the needs of our students, staff, and clients.
• Establish and uphold professional standards to ensure impeccable hygiene and comfort within our accommodations.
• Proactively maintain the building, equipment, and furnishings to uphold our luxury standards, promptly addressing any defects or issues.
• Provide excellent face-to-face customer service, being readily available to address queries and concerns.
• Safely manage monetary transactions and access control, adhering to our cash handling procedures and security protocols.
• Foster positive relationships with our residents, ensuring their needs are met and exceeded.
• Communicate effectively with residents to keep them informed of developments and ensure their satisfaction.
• Maintain meticulous records in collaboration with the Accommodation Management Team and uphold safety standards at all times.

Skills Required:

• Sales experience in any target-driven environment, demonstrating your ability to meet objectives.
• Exceptional face-to-face and phone-based customer service skills, ensuring every interaction leaves a positive impression.
• Confidence in engaging with clients and customers, building rapport and trust.
• Strong understand of all health & safety requirements.
• Excellent Team Management with ability to motivate, develop and manage staff effectively.
• Strong attention to detail and problem-solving skills, with a track record of effective solutions.

Join Us: If you're passionate about delivering unparalleled service in a luxurious environment and thrive in a customer-centric role, we want to hear from you. Join our team and be part of creating unforgettable living experiences for our residents.