Address
Form of work
SalaryThe Role:
• Develop and progress the allocated customer accounts to achieve targets set by the company
• Manage an effective, efficient and strong team through:
a. Setting objectives in line with both account and company objectives
b. Measuring performance and providing continuous feedback
c. Identifying skills gaps, motivating and developing team members to succeed
• Understand the basic client contract, its framework, commercials and agreed service levels required and where applicable communicate these to your team. To include:
a. Where applicable set and agree SLA’s and KPI’s
b. Meet or exceed all contractual SLA’s and KPI’s
c. Where applicable meet or exceed cost savings as per the client contract.
• Optimise supply chain by utilising internal resource and best practice
• Responsibility for profitability of allotted accounts to their Pod
• Map and monitor agreed Ways of Working with clients, and ensure delivery of client SLA’s and KPI’s, and take ownership on behalf of team
• Provide all the monthly reports required for the allocated monthly accounts
• Ensure team adheres to 'Best Practice’ policies, utilising the companies systems in adherence to company policies
• Work with the company’s finance department to ensure:
a. Invoices are kept up to date and paid on time
b. Maintain best practice for WIP
• Assist with other projects / accounts as and when requested
• Travel to various offices throughout the UK for meetings with various clients and / or company as and when required • Team leadership towards company policies’, procedures and best practice
• Undertake Interim and Full appraisal process for team members
• Take ownership (along with AD’s) for 'Best Practice, procedures and update in conjunction with CSD
• Aid and assist new client transitions, and lead account management and account servicing aspects of transition
Requirements:
• Demonstrates good inter-personal relationships
• Previous team management skills
• Strong experience of account management and demonstrable administration skills
• Be presentable and representative of the Company’s image at all times
• Strong industry knowledge, including market trends, competitor analysis, and latest developments in technology
• Management of significant spend and strategic accounts.
• Negotiation skills up to and including managing director level
• Communicate clearly at all levels both written and orally
• Strong Leadership skills with the ability to clearly articulate at times of conflict
• Convey a positive 'can do’ attitude to clients, team and peers
• Champion a flexible working approach for team management and client engagement in order to achieve strategic objectives.
• To understand, analyse and translate, complex business and client centric information to enable the business to respond to best strategic and commercial advantage.
• Ensure that the team operate within legal regulations and standards and complies with all company policies and procedures.
• Experience of budgetary responsibility including reconciliation and reporting
• Challenges status quo to drive operational improvement
