Account Director

About Us

Apadmi is a fast growing European digital products company that specialises in mobile.

If you’ve ever ordered a Domino’s pizza from their mobile app, or used your Co-op membership app, or an Argos card then you’ve sampled our work. We create brilliant digital experiences that drive new value for some of the biggest brands in Europe

Our current client list includes Argos, Greene King, Sykes Cottages, Curry’s, TalkTalk, BBC, Co-op, Chelsea FC, Vodafone, Charles Stanley, Domino’s and more.

We are 260+ people, headquartered in Manchester with further offices in Edinburgh and Amsterdam. We are a team of strategists, product owners, designers, engineers and marketers who have been awarded for our complex solutions to business challenges. An award we are most proud of is our place on The Sunday Times Top 100 Best Companies to Work For list in 2023.

What You’ll Do

We’re on an exciting international growth journey and you’ll play a critical part in supporting and enabling our business growth by bringing your strong commercial and strategic experience to our Client Services Team.

Some of the key tasks that you’ll do in this role include:

Work with key stakeholders to understand the challenges facing clients and the wider market they sit in, and partner with them to support the delivery of suitable cutting edge mobile solutions, at all stages of the project lifecycle

Carefully and sensitively nurture and develop client relationships at a mid and senior stakeholder level

Identify opportunities for growth and proactively strategise and self sufficiently execute initiatives for a number of key accounts using a range of market research, budget forecasting and account planning techniques

Commercial responsibility for the delivery of assigned account targets

Create and present pitches to C-Suite stakeholders that enable them to achieve their business goals

Serve as a reliable escalation point both to the client and internal teams

Arrange, lead and moderate client/agency touch points including agendas, meetings, workshops and the subsequent outcomes

Deliver feedback and constantly manage client expectations

Work on behalf of the client driving the agency forward to deliver more

Mentor and direct the work of more junior client services team members, to ensure we as a business are supporting the development of both client services and our junior colleagues.

What We’re Looking For

At the top of our wishlist is that you’ll have similar experience working in an agency environment across a range of verticals, owning and growing £1M+ accounts.  We’re also looking for the following skills:

You’ll be motivated and driven to deliver for us and your clients

You’ll have experience drafting and delivering client contracts

You’ll have a solid understanding of digital sales and marketing channels and techniques

You’ll be an assertive, confident and clear communicator who enjoys working with multiple stakeholders

You’ll have a strong understanding of software development practices, trends techniques and processes

You’ll be curious and able to think strategically about a challenge or problem

You’ll have strong problems solving skills and the ability to proactively identify and implement flexible and effective solutions

You’ll have a strong sense of commercial awareness

You’re capable of thriving in a fast-paced environment

You’re a strong team player and ability to develop collaborative relationships with colleagues across the company

You’ll have a keen interest in technology

As well as all the standard stuff you’ll get at Apadmi (think holidays, pension, the usual benefits), we have a brilliantly collaborative community which offers a range of opportunities and rewards for our people, as well as excellent career development as we love to put our people at the heart of everything we do.

We also trust our people to work in a way that supports their productivity, so we can offer a hybrid way of working which you are in control of. If it’s good for you then it’s good for us, so let’s chat about what works during the interview process.

If you think you have everything we’re looking for and more, then we’d love to hear from you.