Address
Form of work
SalaryROLE PURPOSE:
To support the team and work with specifically assigned clients, to place risks with insurers to deliver an excellent and comprehensive service in the administration of new business, renewal and mid-term changes. Negotiates effective terms to ensure client needs are best met in relation to suitable pricing and cover.
KEY ACCOUNTABILITIES:
Planning/Reporting:
- Provides input to team meetings to ensure appropriate information is considered, observations from the market are shared and client issues resolved
- Assists in monitoring renewal and new business activity to aid effective planning and resourcing
- Works with minimal guidance to organise own work activities to ensure that personal and Team objectives are achieved
- May support research activity to assist the development of new products and wordings
- Participates in team meetings as required, reporting on business progress within their area of expertise
- Manages assigned projects and contributes to other project as required
- Provides relevant management information to senior managers
Technical:
- Reviews client documentation to ensure that information presented is sufficiently comprehensive/accurate to support the quoting process
- Plans the most appropriate solution for the client s demands and needs
- Devises placing strategies and identifies effective product layering
- Negotiates with underwriters to place insurance that balances quality, coverage and price
- Reviews wordings and gathers appropriate market intelligence to ensure the company s product offering is up to date and relevant to current/respective market conditions/requirements
- Develops strong relationships with markets
- Collates and communicates client requirements to ensure appropriate marketing of the risk
- Checks market presentations
- Liaises with clients and ensures client queries are resolved
- Responds to market and third party queries as appropriate
- Is aware of, and satisfies, territory, tax and legislation requirements
- Produces high quality and compliant market documentation ensuring appropriate authorisations are secured
- Takes responsibility for data entry, credit control and chasing subjectivities where required
- Liaises with processing technicians and IBA as required
- Ensures up to date records are maintained at all times on the Company systems
Policy, Process and Procedures:
- Works within parameters and uses relevant systems to ensure documentation/communications adhere to company procedure/compliance requirements and provide an adequate audit trail
- Processes data promptly and accurately on relevant systems in order to support and improve high levels of client service/internal process execution and to facilitate informed analysis
- Maintains appropriate client files, and oversees the prompt and accurate production of documentation to best meet client, company and regulatory requirements
- Ensures that self (and direct reports if any) adhere to company policies and procedures and obtain necessary authorisations at appropriate points in the process
- Ensures appropriate due diligence/sanctions checks are conducted in line with company procedures
Environment, Customer Focus and Relationships:
- Builds and maintains strong relationships with internal stakeholders and external contacts to ensure service delivery meets expectations and is compliant
- Develops and maintains appropriate underwriter relationships
- Maintains an appropriate group of preferred markets in each area of activity
- Provides support and assistance to senior colleagues and/or their clients on request
- Develops and maintain awareness and understanding of market dynamics and related cycles, to ensure work activities are effective
- Deals with client enquiries, renewals and mid-term adjustments
- Behaves with all clients fairly and ethically
- Develops strong relationships with immediate Team and the wider Business Unit
- Solicits advice and guidance, when appropriate, from their line manager
- Shares information that could be beneficial to the Operating Entity/Group
PERSON SPECIFICATION:
Knowledge/Experience
- Experience of working in a similar or related role
- Understands general and legal principles of insurance
- Understands the relevant regulatory and legal frameworks
- Knowledge of the market including an awareness of competitors, specific territory knowledge, cultural awareness
- Relevant product(s) knowledge is required
- Relevant experience in an account handling or technical role is desirable
- Good understanding of Team objectives and how own role contributes to these.
- Specific systems knowledge relevant to role.
Skills/Behaviours
- Customer focused approach
- Numerate and literate
- Good communication and interpersonal skills
- Able to build sustainable working relationships
- Able to work independently and use initiative
- Able to work flexibly to achieve tight deadlines/targets with good organization skills
- Computer literate
- Analytical and able to solve problems
- Able to positively react to change
- An attention to detail and willingness to learn
- Is a team player, networks and able to build sustainable relationships
- Calm and resilient under pressure
Qualifications
- GCSE Maths and English (or equivalent)
- A levels (desirable)
- Attainment of the LLMIT (the Lloyd's and London Market Introductory Test)
- Working towards or has attained ACII (although this is not critical)
