Account Manager

SF Recruitment are working with a business in Cheltenham who are looking for an Account Manager to join the team.
Office based
GBP30,000 - GBP35,000
Overview: The Account Manager plays a pivotal role in managing relationships with clients, ensuring client satisfaction, and driving growth within an assigned portfolio of accounts. They act as the primary point of contact between the company and its clients, aiming to understand client needs, maintain communication, and foster long-term relationships.
Responsibilities:
1. Client Relationship Management: Develop and maintain strong relationships with existing clients, understanding their business objectives, and acting as a trusted advisor.
2. Account Growth: Identify opportunities for account expansion by upselling or cross-selling products or services that align with client needs.
3. Understanding Client Needs: Gain a deep understanding of client requirements, challenges, and pain points to offer tailored solutions and services.
4. Communication: Serve as the main point of contact for client inquiries, ensuring timely and effective communication and issue resolution.
5. Collaboration: Coordinate with internal teams such as sales, marketing, and product development to align strategies and deliver value to clients.
6. Account Planning: Develop account plans outlining strategies to achieve sales targets and objectives.
7. Reporting and Analysis: Prepare regular reports on account status, sales metrics, and forecasts. Analyze data to identify trends and opportunities.
8. Customer Satisfaction: Ensure high levels of customer satisfaction by delivering exceptional service and addressing any concerns or complaints promptly.
9. Contract Renewals: Manage contract negotiations and renewals, striving to achieve mutually beneficial agreements.
10. Market Knowledge: Stay updated on industry trends, market conditions, and competitor activities to provide insights and recommendations.
Requirements:
1. Proven experience in an account management or similar role.
2. Strong communication and interpersonal skills with the ability to build rapport and maintain relationships.
3. Exceptional negotiation and sales skills.
4. Ability to understand and articulate technical concepts.
5. Goal-oriented with a focus on achieving targets and delivering results.
6. Excellent organizational and time management abilities.