Account Manager

We are seeking an Education Account Manager - Schools to join our fast-growing Education Sales team. Your role will cover the schools sector, working with Multi Academy Trusts, Independent Schools, Primary Schools and Secondary Schools ensuring all end users have a great experience working with Academia.

What does an awesome Account Manager look like?

Academia Account managers have more than a few strings to their bow. Aside from being flawless multi-taskers, they are Education experts. It’s about more than spreadsheets, phone calls and meetings. They read between the lines, listen with intent to a school's challenges and recommend innovative technical solutions to help customers achieve their objectives.

The best AMs don’t just manage accounts and projects, they build a relationship that puts the customer at the core of everything they do. At Academia, we believe in creating value for our customers, to earn their lifetime loyalty. Handling expectations is where our AMs shine, they see issues coming before they arrive and keep the customer in the loop - reacting in a timely manner to customer queries and issues to build rapport and develop relationships. From picking up the phone instead of emailing to networking with authenticity, these Academia all-stars tighten the bond between the business and customer.

Academia Account managers are equipped to manage the buzz and fast pace that modern business is all about. Being responsible for more than just the profitability of an account. A great AM knows how to get the best from the wider Academia team. Awesome account managers use the full range of tools and support available, recognising that collaboration and teamwork can transform customer relationships, and grow business

Responsibilities:

The responsibilities for an Account Manager Role include:

• Identify, qualify, develop, and close sales opportunities with new and existing clients in order to achieve and exceed targets.
• Developing long-term relationships with new and existing customers
• Upselling customers to ensure new lines of business are being introduced
• Opening new accounts to Academia in our target markets
• Day to day management of defined account list, responding to customer queries in a timely manner, building rapport and developing strong customer relationships
• Initiate prospecting and lead generation activities to cross sell/upsell academia portfolio. Building a pipeline of focus area opportunities within CRM.
• Meet and exceed key performance indicators
• Accurate record keeping of all customer contact information within CRM
• Management of MSD contact reasons and opportunities to manage pipeline and opportunities
• Establish and develop strong client relationships which are built upon trust and the utmost level of client satisfaction through great service delivery.
• Develop account plans across the client base in order to identify opportunities based on client pain points and needs.
• Manage the end-to-end renewal process for existing accounts in order to ensure client retention
• Identify opportunities to cross-sell, and up-sell, and wrap services around otherwise transactional opportunities.

Reporting to the Schools Sales Manager the potential candidate will be expected to achieve agreed sales targets and performance measures.

Key Skills:

• An understanding of the school's market and a good general knowledge of IT within the Education sector.
• Ability to present to customers when necessary
• Detail-oriented well-organised.
• Highly motivated and enjoy a fast-paced environment.
• Have an ability to work independently, autonomously and take initiative.
• Can multi-task, pro-actively managing various issues.
• Possess superb time management skills.
• Excellent written and verbal communication skills.
• Can demonstrate drive and ambition.

Why Academia?

Academia Group is a fast growing, highly accredited, award-winning group of technology companies with a strong footprint in the educational space. We specialise in supplying software, IT hardware, training, and managed service solutions to both public and private sectors.

Established in 2003, we employ 100 dedicated professionals across multiple locations throughout the UK with a group annual turnover of over £70m. We partner with the world's leading technology manufacturers and have the accreditations, certifications, and awards to demonstrate our expertise and ability.

Benefits

• Gym Membership contribution
• Health Cash Plan
• Free breakfast Everyday
• And much more…