Account Manager

Total Staff Services are currently recruiting an experienced Account Manager for one of our clients based in the Wirral. We're looking for candidates who have a minimum of 2 years experience within a similar role. This role offers great earning potential with an OTE of £35,000.

Our client is a leading software company based in the Wirral and they have an opening in the team for a full-time member of staff. You will be responsible for managing and creating excellent working relationships with established key accounts throughout the UK, whilst looking to secure new leads and opportunities through these contacts.

Salary: £25,000 - £28,000 plus commission with OTE £35,000 P/A.

Duties will Include:

• Performing market research.
• Generating a minimum of 5 presentation leads per week as well as following up with calls when appropriate to close sales.
• Serving as a primary point of contact for clients.
• Place phone calls to potential clients from the computerised directory.
• Manage the sale process to close.
• Follow up with phone, website and chat box enquiries and respond.
• Develop a close working relationship with suppliers and source more if necessary.
• Performing script with any necessary adjustments to ensure sales consistency.
• Researching businesses, individuals and industry trends to identify potential new clients as well as ways to serve existing clients better.
• Working with senior team members to share ideas on how to win new business.
• Aid the team in preparing Tender responses when required.
• Keep the company CRM System updated with daily forecasts, funnel data, track new business and renewal workflows.
• Refer customer complaints to the supervisor.
• Coordinate and manage implementation, onboarding, renewals and educational training needs for customers.
• Coordinate and assist in sending important compliance updates to clients when required.
• Prepare presentations for new modules and products to present to the client base.
• Performs other business tasks or functions as assigned.
• Work within the company quality standards and understand how to fit in within the requirements of the standard.

Requirements:

• A-Level or equivalent qualifications required.
• Minimum of 2 years experience within Account Management ideally within the Healthcare or Medical sector.
• Experience in lead generation is desirable.
• Proficiency in MS Office and strong IT skills.
• Excellent communication skills and telephone manner.
• Ability to work independently and assess situations quickly.
• Ability to multi-task and meet deadlines.
• Outstanding organisational, prioritisation and planning skills.
• We expect excellent customer care and problem-solving
• The ability to quickly learn technical terminology and processes, specifically those related to healthcare.