Account Manager

Overview:

We are seeking a highly motivated and experienced Account Manager to join our team. As an Account Manager, you will be responsible for managing and nurturing client relationships, ensuring client satisfaction, and driving business growth. This is a dynamic role that requires strong leadership skills, excellent communication abilities, and a deep understanding of marketing strategies.

Key responsibilities:

• Manage multiple accounts; develop positive working relationships with all customer touch points
• Drive client retention, renewals, upsells and client satisfaction
• Working closely with clients to develop strategies
• Clearly communicate the progress of initiatives to internal and external stakeholders
• Leverage technical tools and data to manage campaigns to exceed expectations
• Develop and implement strategic plans to manage and grow accounts
• Get to know your client needs, work to anticipate them and identify new business opportunities within your portfolio
• Prepare campaign insights reporting, including analysis and research
• Provide input on new workflows and processes, as needed
• Develop and maintain excellent knowledge and understanding of Strand PR, our services and industry

Your skills:

Minimum 4 years’ experience as an Account Manager, Key Account Manager, Marketing Manager, experienced Senior Account Executive or similar role.

• Ideally agency experience or in-house managing multiple brands
• Capable of building strong relationships with our clients
• Excellent listening and presentation skills
• Sharp attention to detail
• Project management

We offer competitive compensation packages based on experience.

If you are a results-driven individual with a passion for marketing and client success, we would love to hear from you. Please submit your resume along with a cover letter detailing your relevant experience.

More info:

In this role, you’ll be the first point of contact for your clients and must be confident and speak with authority on campaign activity and provide valuable advice and counsel.

• Ambitious: You will propel client success and success for the agency as a whole
• Curious: You’ll have a thirst for knowledge and use this curiosity to deliver incredible outcomes
• Client-focused: You will be a highly organised person with great attention to detail who thrives on developing and maintaining close relationships with clients
• Passionate: You’ll be an avid supporter of the team and your clients
• Tenacious: Focused on problem solving and meeting deadlines. Determined & driven, able to overcome obstacles

Hybridrole – Minimum three days in our beautiful rural offices in Hertfordshire (full week in the office every month), free parking (and office dog)

Holidays - 25 days per year (plus bank holidays)

Development - Access to industry courses and training in your specialism, scope to develop in the role and progress within Strand PR

Wellbeing - healthcare top-up (extending to family) including dental and optical cover, therapy treatments, chiropody treatments

And finally, a cracking human being. We’re all about people at Strand PR.

Job Type: Full-time

Pay: £28,000.00-£35,000.00 per year

Benefits:

• Company events
• Company pension
• Employee discount
• Free flu jabs
• Free parking
• Health & wellbeing programme
• Sick pay
• Work from home

Schedule:

• Monday to Friday

Supplemental pay types:

• Performance bonus

Ability to commute/relocate:

• Royston: reliably commute or plan to relocate before starting work (required)

Education:

• A-Level or equivalent (preferred)

Work Location: Hybrid remote in Royston