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Salary SME Account Manager
Home Based
Salary from £35,373.00
Closing Date: 5th April 2024
Help us create a better future, quicker
As SME Account Manager, you will be the principal point of contact between ScottishPower and nominated outsourced call centres to ensure sales, quality and compliance targets are met.
What you’ll be doing
Successfully identifying, recruiting, developing and account managing call centres from operational set up to delivery, you will ensure call centres have a contractual relationship with ScottishPower and are in adherence to agreed SLAs and industry regulations/licence requirements.
Working with Marketing, you will ensure call centres have an ample flow of data to support Inbound and Outbound activities.
Analysing daily performance reports for all activities (sales, quality and compliance), you will report on these activities, pulling together recovery plans should they be required to ensure set targets are met.
Arranging and leading weekly, monthly and quarterly operations meetings with all call centres, you will develop scripting and objection handling used by call centres to maximise the effectiveness of campaigns and to ensure all regulatory requirements are met.
Reviewing, refreshing and delivering training materials regularly, you will maximise the effectiveness of campaigns, listening to significant call samples on a weekly basis to ensure regulatory obligations and licence conditions are being met, driving quality improvements from the call centre.
What you’ll bring
With Sales and/or Marketing management experience, you will hold a proven ability to drive sales volumes whilst maintaining high quality levels.
Leading and managing individuals and teams, you will be an excellent communicator possessing strong influencing skills.
With account management and contract negotiation experience, you will be able to problem solve, be results focused with strong analytical and planning awareness.
A flexible working hours attitude is essential to cope with travel, peak workloads and customer/staff requirements, as is a flexible attitude for personal development and being prepared to acquire new skills associated with management requirements.
What’s in it for you
As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we’ll double match your contribution up to a company contribution of 10%.
At ScottishPower, we believe it’s the little things we do in life that make a big difference. From helping you look after your family’s wellbeing, save for your future and take personal steps for climate action – our benefits are designed to help you do just that - so that you have everything you need to take care of your world – today and tomorrow. That’s why our benefits include:
36 days annual leave- Holiday purchase – perfect your work/life balance with extra annual leave
- Share Incentive Plan and Sharesave Scheme
- Payroll giving and charity matched funding
- Technology Vouchers – save more and spread the cost of your technology purposes
- Count us in – pledge to reduce carbon emissions and help fight climate change
- Electric Vehicle Schemes – to help you transition to green/clean driving
- Cycle to Work scheme and public transport season ticket loans
- Options to purchase dental insurance, private medical insurance, health cash plan and annual health assessments
- Life Assurance (4x salary)
- Access to ‘nudge’ financial wellbeing support
- Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more
Why ScottishPower
ScottishPower is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy. With a commitment to generate all of our energy from renewable resources and a drive to create the energy infrastructure of the future, we’re at the forefront of the journey to Net Zero and investing over £6m every working day to make this happen. With diverse opportunities across our businesses and a commitment to invest in our own internal talent, ScottishPower can offer people real career opportunities that meet personal and professional goals, in a global organisation.
Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours, so whatever your background, you’ll fit right in.
ScottishPower is committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to
careers@scottishpower.com
. Mobility
Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country. If/when required, the Company will support the employee with the necessary Immigration requirements.
IMPORTANT
Advert will close at 23:59 GMT the day before Job Posting End Date below
April-5-2024 
