Account Manager

Metering Account Manager, Bristol £40k OTE, up to £30k basic, with up to £10k bonus per annum

Free onsite parking and within walking distance of Parkway Train Station (hybrid working a minimum of 4 days a month in the office and a maximum of 2 days a week in the office)

Long established, leading Energy Services company, providing independant services to help companies manage their energy better, are seeking a Metering Account Manager to join them. You will be working for their wholly owned Smart Metering subsidary, who deliver market leading Metering Services nationwide. Hours are Monday to Friday, 37 hours a week.

There are lots of training and development opportunities for employees with the right attitude and determination, their close knit teams motivate eachother to achieve individual and collective success. There is a good social scene, employees work hard but a lot of effort is put into the fun stuff!

As an Account Manager you will report to the Business Development Manager, based in the Supplier/Sales team. The role will require providing a consistently high level of service to their Energy Suppliers. You will work with all areas of the business such as Sales, Product, Commercial and Operations, to ensure the smooth delivery of the their contractual and service commitments to Energy Suppliers. This will involve co-ordinating the delivery of metering projects from New Connections, Installations and Fault Resolution working closely with Meter Operator teams to ensure priorities are understood. You will in turn report to the internal and external stakeholders performance and indentify initiatives to improve performance delivery.

Previous experience within the metering, energy or utilities field is required.

Responsiblities of the Metering Account Manager

• Responsible for the successful delivery of metering work whether it be faults, new connections, or meter exchanges.
• Work with Strategic Account Manager to effectively deliver metering projects on behalf of Energy Suppliers.
• Take ownership of Supplier Metering issues and follow problems through to resolution.
• Proactively identify new opportunities from existing Suppliers and work with Strategic Account Manager on a proposal.
• Contribute to Supplier Account Plans to enable the business to effectively deliver on contractual agreements.
• Work with Operations to prioritise metering and fault work based on energy volume.
• Work with metering teams to understand priorities, dense areas of work and engineer availability to feedback into the supplier channel.
• To develop co-operative client focused relationships with all internal departments
• Designated point of contact for Energy Suppliers requiring day to day performance information.
• Maintain a log of data quality issues identified through data validation and identifies/leads improvement roadmap/initiatives.
• Provide an escalation route for staff and other business areas to resolve urgent items.
• Preparation of supplier reports on a monthly basis where these aren't automated.
• Understand upcoming industry change and how it may impact Energy Suppliers and Meter Operation.
• Participate in regular training/learning activities to maintain and develop skills and knowledge.

Person Specification and Skill required

• Consistently professional, confident, and calm even in challenging situations.
• Demonstrate a customer focused approach
• Supportive and helpful team player with a flexible and positive attitude.
• Deliver a high volume of quality work on time.
• Strive to meet objectives and improve performance.
• Highly organised with good attention to detail
• Work effectively and responsibly without close supervision
• Articulate, professional and clear verbal communication skills
• Present information clearly and in an engaging way
• Good interpersonal and rapport-building abilities
• Precise and appropriate written communication skills.
• Good telephone manner
• Good listener; can understand the needs of customers and colleagues

Technical Skills & Knowledge

• Strong problem-solving and analytical abilities
• Keep up to date with advances in business area, new methods and ways of working.
• Strong administrative and organisational skills.
• Intermediate knowledge of Excel, Word and Outlook
• Confident and accurate use of departmental computer systems/databases
• Previous experience within the metering, energy or utilities field is required.

Excellent benefits to include,

• Pension scheme after 3 months (currently matching up to 8% if the employee also puts in 8%)
• Simplyhealth Cash Plan
• Increasing holiday with length of service (20 days start rising to 25 days pa plus bank holidays)
• Holiday EXTRA – buy up to 5 extra days holiday per holiday year
• Death in service benefit
• Interest free season ticket loan
• Employee Assistance programmes – health, legal, counselling (through Simply Health)
• Ride to work scheme
• Ongoing learning & development. Career development opportunities
• GEM Awards (Going the Extra Mile) £50 bonus
• Refer a Friend Bonus £250 bonus
• Company Maternity scheme
• Free refreshments and fruit baskets
• Company social activities inc Summer BBQ, Festive lunch
• Wide range of Sports & Social Events e.g. 6-aside football, badminton
• Virtual exercise classes
• Free parking

Keen to hear from people with experience in smart metering, energy, utilities, sales, account management

The client would look at candidates who work only 4 days a month in the office, therefore they are open to people who live outside of Bristol and would be willing to commute to Bristol 4 days a month.