Account Manager

**Internal Account Manager**
**Bolton**
**£23,500 to £28,000 Per Annum + Commission structure**
**Monday to Friday - 9am to 5:30pm**
Our client is currently recruiting for an Internal Account Manager, who will be the primary commercial contact for a portfolio of 30-40 customers, with a responsibility to ensure the retention and growth of our client's customer base, maximising revenue opportunities with clients, whilst ensuring they receive 'best in class' service.
**What's in it for you?:**
* Bonus of up to 40% of your annual salary
* Enhanced annual leave entitlement, starting at 31 days
* Access to our prestige benefits and rewards portal
* Long service rewards
* Health cash plan
* Life assurance scheme
* Career development opportunities
* Access to a well-established Employee Assistance Programme
* Along with other excellent benefits you'd expect from a market leader
**Key responsibilities:**
* Monitor the day-to-day customer experience for a portfolio of customers, ensuring agreed service standards are provided and coordinating corrective action as required
* Liaise with implementation, sales, and operations colleagues to ensure coordinated and consistent support for customer queries and/or related processes to support customer retention and satisfaction
* Review performance to defined contract Key Performance Indicators and/or agreed service levels (as per the contract) and make suggestions or recommendations to improve profitability
* Coordinate the delivery of agreed targets within the agreed budget to meet the wider requirements of the business for the defined customer portfolio
* Ensure contractually agreed service standards are provided to individual customers and, where necessary, liaise with the operations and other functional areas
* Contribute to any contractual negotiations and/or re-negotiations for defined customer portfolio and produce any related contractual documents as required
* Provide customers with regular reports in agreed timescales
* Understand and work within the policy standards of individual customers to ensure service provisions/requirements are fulfilled
* Provide administrative support to contracts outside the defined portfolio base, as required
* Maintain an up-to-date sales/technical knowledge of the company product portfolio
* Project a professional impression of the company and act in accordance with the relevant industry code of practice
**As an individual you will need the following experience:**
* Effective verbal and written communication skills, including the ability to adapt communication style, amount, and format based on audience
* Ability to influence at colleague level
* Able to prioritise and coordinate multiple work requirements to meet deadlines
* Ability to establish and maintain effective working relationships with co-workers, managers, and clients
* Able to understand and empathise with customer needs whilst balancing their needs with those of the company
**Additional Information:**
* Working hours are Monday to Friday, 09:00 to 17:30, with hybrid working opportunities once the line manager is satisfied training is complete
* This role will require extensive use of telephone and face-to-face communication, and occasional business travel
Workforce Professional are responsible for thousands of temporary, temp-to-perm and permanent vacancies across the country.
We operate from several prime locations in the area and are likely to have an office right near you. Our team offer a unique service tailored to match your precise needs,and can assist you with the following job roles: Sales Manager, Business Development, Field Sales, Sales Executive, Telesales, Telemarketing and Account Managers.
We are always on the lookout for the very best talent, so if you know anyone, refer them to our professional and friendly team who will be more than happy to help.
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