Account Manager

Account Manager

This job role outlines the minimum tasks and competencies that are expected to be demonstrated within the role. In line with our values we encourage proactivity and innovation within all roles.

Reports to

Account Director/Senior Account Director/Associate Director

Job overview

To be the project manager on accounts, working collaboratively on client solutions with the account lead (Senior Account Director/Associate Director/Director). Lead the project team, recognising their value and using all talents of the Account Executives (AE), Junior Account Managers (JAM), Medical Writers (MW; internal and external) and/or Scientific Advisor (SA) and support functions. To oversee the delivery of excellence in all aspects of client service, including work being delivered on time, on brief and budget and upholding the values of Highfield.

Responsibilities and duties

Results and delivery

• Ensure a clear brief is received from the client and disseminated to the internal team
• Deliver projects to the brief and within scope and budget
• Build strong effective relationships with the clients and external thought leaders
• Oversee and support the AE/JAM/AM on materials they develop
• Brief and review freelance design and digital work to ensure that it is client ready
• Ensure standard operating procedures (SOPs) for reviewing materials are adhered to
• Proactively consider any problems that may arise when managing programmes and flag these to the account leads and or client where appropriate and make suggestions to overcome these
• Ensure the team follow compliance procedures, GDPR and pharmaceutical codes of practice
• Ensure compliance to all SOPs and Highfield house style
• Ensure client and internal project team meetings occur and that project status reports, schedules, client agendas and meeting/call summaries are completed on time
• Participate in/lead regular client teleconferences to review project status
• Efficiently manage competing projects
• Develop budgets for review with the account lead
• Ensure all projects are reconciled accurately and invoiced on time
• Forecast projects accurately and in a timely manner
• Ensure all finance tracking is adhered to
• To be involved in new business requests for proposals, pitches and research
• To be available for domestic and international travel when a project requires onsite support

Teamwork

• Mentor new and existing AMs, JAMs and AEs
• Build effective relationships with your team members across the internal project team
• Demonstrate effective teamwork when managing timelines and tasks for projects
• Proactive and professional communication with clients, thought leaders and other external stakeholders

Business focus

• Be fully versed in clients’ strategic objectives and aware of the competitor landscape
• Propose organic growth considerations with your clients and make suggestions to your account leads
• Consider innovative solutions that could benefit your clients, challenging their own thinking and planning where appropriate
• Support brainstorms with the teams internally to drive organic growth

Self focus

• Regarded as an active and engaged project manager on accounts
• Support and mentor team members
• Team player
• Driven and proactive when undertaking activities
• Solutions-orientated to new challenges
• Seek to learn and develop your role, working with your line manager on your objectives
• Flexible and adaptable in your approach, prioritising work appropriately and seeking help where needed
• Seen as an ambassador and ‘go to’ person by AEs and JAMs

Qualifications and experience

Education

• Ideally educated to graduate level with a Bachelor’s degree (BSc) or bring extensive project management experience

Experience and skills

• At least 3 years’ experience within medical communications
• Able to lead client accounts
• Organised with excellent time management skills
• Good attention to detail
• Proactive and enthusiastic
• Competent in MS Office including Excel, PowerPoint and Word
• Excellent written and spoken communication skills