Account Manager, Emea

Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place. How you'll make an impactXero's Partner Channel is exciting and we work in Partnership with Accountants & Bookkeepers to help them and their small business clients to become more successful. We do this by using Xero's products and services to free up time and gain greater insight into their financial situation. Xero is rapidly growing within EMEA and this role is a pivotal position within our sales team in EMEA and provides the opportunity to work alongside our Xero Accounting Partners. Account Managers (AMs) at Xero are responsible for growing and maintaining these critical relationships, ensuring their Partners unlock the true potential of Xero.

What you'll do

• The best things about being an Account Manager at Xero are that every day is different and we work at a fantastic pace. You will spend most of your time meeting remotely with Partners to understand their businesses and positioning how Xero can work with them more closely
• Responding to all prospective partner enquiries
• Proactively contacting your partners to offer support and further develop those accounts
• Managing and responding to all incoming sales queries from prospective / existing partners
• Supporting existing and prospective Partners through their Xero Partner Journey
• Maintaining and updating the CRM system of all practice staff and contact details, including adding new leads
• Continuously develop your knowledge of Xero features and functionality by staying up to date with Xero training and Webinars

What you'll bring

• Experience of working in B2B sales (preferably in SaaS) and have enjoyed success in a fast paced sales environment
• Proven experience in Inside Sales or Account Management
• Accounting product knowledge and workings of an Accounting Practice is desirable
• An interest in the emerging online accounting market
• Ability to build rapport with partners over the phone creating lasting relationships
• Outstanding communication skills, both written and verbal
• Attention to detail and follow up
• Process driven and ability to take ownership

Why Xero? Offering very generous paid leave to use however you'd like (plus statutory holidays!), dedicated paid leave to care for your physical and mental wellbeing as well as an Employee Assistance Program to access mental health care for you and your family, private medical insurance, gym passes, employee resource groups, 26 weeks of paid parental leave for primary caregivers, an Employee Share Plan, beautiful offices, flexible working, and many other benefits that reflect our human value, you'll do the best work of your life at Xero. We are proud to have been recognised for UK's Best Workplaces for Women 2022, UK's Best Workplaces in Tech 2022, and named one of the UK's Best Workplaces 2022 (Great Place To Work). We pride ourselves in understanding our employees' experiences, ensuring we hone in on particular focus areas including equity, representation, fairness and promotion of shared parental leave, whilst actively promoting women in the workplace. At Xero we embrace diversity and inclusion and value a mindset. Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single competency or experience . If you are excited about this role, but your past experience doesn't align perfectly, we encourage you to apply anyway. You could be just the right person for this role and Xero. If you have any support or access requirements, we encourage you to advise us at time of application and throughout the interview process.