Address
Form of work
SalaryDo you have Account Management experience within the Engineering industry? Are you immediately available? Would you like to work with a Global Engineering company? If the answer is yes then this could be the role for you!
We have a fantastic opportunity for a Contracts Coordinator/Key Account Manager working within the Production area. This is a crucial role in order to support our Client to optimise their operational performance through this proactive and customer-focused position as a Contracts Coordinator (Account Manager) As Coordinator you will be responsible for ensuring the seamlessly smooth operation of your customer portfolio by managing inquiries, resolving issues, and maintaining customer satisfaction through the management of each operational milestone from contract handover to shipment of goods.
This role is a full-time role based from our Headquarters within Slough working Monday to Friday in normal hours.
Duties & Responsibilities (not limited to)
Serve as the primary point of contact for commercial inquiries via phone, email, and in-person interactions.
Respond promptly and courteously to requests, concerns, and complaints, striving to exceed their expectations, always placing the " Customer 1s t".
Coordinate with internal departments, including sales/commercial, operations and engineering to address customer needs and resolve issues effectively.
Process orders (new and/or aftermarket), returns, and exchanges accurately and efficiently through the loading of requirements/components into SAP to drive supply of both internal and external components within project timelines.
Vigilantly manage the orderbook intake for informed decision making.
Monitor customer satisfaction levels and gather feedback to identify areas for improvement.
Assist in the development and implementation of customer service policies and procedures.
Stay updated on product knowledge and company policies to provide accurate information to customers.
Collaborate with team members to ensure seamless communication and workflow within the customer service department.
Host customers and inspectors on site related to your project.
Perform other duties as assigned to support the overall success of the customer service team.
The Individual
Previous experience working within production for engineering
Customer service focused
Proficient in using an ERP software
Excellent communication skills
Strong analytical and problem solving skills
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
