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Form of workMy client is a nationwide Fleet Management company looking for an Account Manager to join their organisation.
The main purpose of the role is to be accountable for the overall retention, management and service delivery of a portfolio of new and existing contracts. To maximise levels of client satisfaction and contract revenues through proactive operational and strategic relationship management. To manage, support and monitor a team of account management staff in ensuring client service levels are consistently at the highest possible.
Contract Management:
Manage and control the day-to-day service delivery attributable to a portfolio of outsourced Fleet Management and leasing contracts
Provide support and advise the account management team in delivering the services to the client base
Cultivate multiple relationships within client organisations with decision makers and influencers at senior, board level through to the driver level
Manage the production and delivery of comprehensive Fleet Management reports and contract performance data and review meetings to the client base
Be responsible for compiling, managing and delivering contract retention and extension bids within the portfolio;
To forecast, monitor, evaluate and report on performance and management of each contract within the portfolio and provide regular updates to the Director of Client Management
Accountable for new Contract Implementations.
People Performance:
Monitor the performance and potential of your Account Management team and provide the direction, training and motivation.
Carry out Performance Management Reviews with direct reporting staff
Must have:
Strong stakeholder management experience
Significant proven Client Management experience
Proven experience of leading, coaching and inspiring Client facing teams fostering a culture of high performance.
Must be able to drive: Full Clean Driving Licence.
