Account Manager (Level 1) Smart Growth Relationship Lead (Key Accounts)

Account Manager (Level 1) Smart Growth Relationship Lead (Key Accounts) (37 hours per week, Permanent)

Location: Remote/Home working

Salary: £48,498 - £60,930 plus a discretionary bonus potential of up to 12% of annual salary

Car Allowance: Yes

Job Level: B

Reporting to: Head of Key Accounts

We want our people to have a great work-life balance and support flexible working in terms of a hybrid model and varying start and finish times in some teams where possible. Please discuss this further with the hiring manager during your interview.

ABOUT US

Wave is a leading national business water retailer helping over 300,000 customers across the UK to benefit from the non-household water market. We’re dedicated to helping businesses lower water use, be more water efficient and reduce costs – all which helped us earn Water Retailer of the Year 2021 and again in 2023. Our vision is to be the most customer-focused utility delivering value and efficiency in everything we do, making a positive difference to the environment and society.

The culture at Wave is like nowhere else. We’re committed to a happy, healthy place to work, and have a working environment which supports continuous learning and development, one where people can really flourish. Our people are at the centre of everything we do. Joining us means you’d be part of a team of over 300 people working flexibly across two UK based offices. You’ll find a real focus on employee wellbeing and some great benefits too. We expect great things from you and we give great things back.

WHAT’S IN IT FOR YOU?

Wealth

• Excellent pension scheme - we will double match your contribution, up to a maximum of 5% employee contribution and 10% from Wave
• Bonus potential
• Perkbox membership with a vast range of perks - high street savings (fashion retailers, supermarkets and restaurants), discounted cinema tickets, travel and holiday discounts and online fitness classes
• Income protection scheme
• Personal accident insurance
• 4x salary Life assurance
• Free onsite parking

Time off

• 24 days holiday rising to 26 (plus bank holidays)
• A day off for your birthday
• Half a day on Christmas Eve and New Year’s Eve
• The option to buy holidays
• 1 day paid volunteering

Wellbeing

• Hybrid/Flexible working
• Healthcare cash back scheme
• Cycle to work scheme
• Christmas and summer parties
• 24/7 Employee Assistance Programme
• Free flu shots

Family Friendly

• Enhanced maternity and paternity pay
• Enhanced shared parental and adoption leave
• We care about you as an employee and have a range of resources available to both you and your family

THE ROLE IN A NUTSHELL

The Key Accounts Team are responsible for servicing  for Large Multi site Commercial Customers.

The team is looking for an experienced Account Manager to support the delivery of KPIs on large commercial contracts and for the development of our win back strategy where new business development will be key to the role.

The role will suit you if you are:

• A team player who supports colleagues and works with other to achieve the best outcome for the customer and business.
• Strategic Account Management experience of high value portfolios.
• Someone that possesses excellent time-management skills.
• High Value new business development experience.
• A self-starter with ability to work on own initiative
• An excellent communicator and facilitator

WHAT WILL YOUR TYPICAL DAY LOOK LIKE?

• Working closely and proactively with all of your customers, by attending regular face to face and site meetings and Teams meetings, as well as interaction by e-mail and telephone. You will be the customer champion within Wave and more broadly, such as with regulators and water companies, to ensure positive and fair results are always achieved.
• Implementing an Account Development plan for each customer and using that as the basis for a communication schedule. Understanding their key drivers and objectives and helping them achieve these within their specified timeframe.
• Adding value to your accounts via promotion of Water Efficiency Services.
• Developing relationships and interacting with other business areas, such as metering, billing and Wholesaler Management.
• Working with I&C Sales and Bid teams as part of the Wave win back strategy.
• Reviewing reports and following processes to manage the debt associated with your customer portfolio. Making sure that customer payments are received according to contracted payment terms.

WHAT DO WE NEED FROM YOU?

• A desire to provide the highest levels of customer service.
• The ability to work in a structured way to ensure consistency of the service provided.
• A team player who supports colleagues and works with other to achieve the best outcome for the customer and business.
• Numerical literacy with good analytical and MS Excel skills.
• The ability to write effective communications.
• Excellent time-management and organisational skills.
• A degree or equivalent experience in a related subject.
• Account Management experience with a history of developing long-term relationships with a variety of key customers.
• Demonstrable B2B sales experience in a commercial environment.

Please refer to the essential criteria in the job description as this is what you will be shortlisted against.

Wave is committed to making a positive difference to the environment and society in which it operates. If you are excited to join a dynamic growing business which cares about its people, we would love to hear from you.

BE YOURSELF – OUR DIFFERENCES MAKE US STRONGER

Wave is proud to be an inclusive employer and actively encourage applications from all backgrounds. We will take into consideration any adjustments or individual requirements at any stage of your recruitment journey. If you require any additional support related to menopause, neurodiversity, or any other reason, please do let us know by contacting [email protected].

Please ensure you attach your CV and a covering letter so we can get to know more about your skills and experience and why you are suitable for this role. We will not be able to consider applications without a covering letter.

Closing date: 4pm on 19 April 2024

Interviews are planned for late April 2024