Account Manager - Manufacturing

Account Manager - Manufacturing

GBP47,000 - 53,000 dep on exp + bonus + car allowance

Leading Global Manufacturing Company.

South Wales based

The experienced Account Manager is the main point of contact for the company s key customers and will likelely to have an Engineering backgroud. The Key Account Manager has the responsibility to address customers needs and concerns as quickly and effectively as possible to develop and maintain strong relationships and deliver exceptional customer service Experience of working ifor a Automotive or Truck component maufacturer would be an advantage

Account Management

Maintain and develop relationships with all relevant contacts within the customers. Primarily Purchasing, Engineering, Manufacturing, Quality, Project management and Service

Obtain future significant changes in demand and up-date forecast build information on a monthly basis

Manage product changes (outside of NPI projects)

Warranty Analysis Assist Quality department in the analysis of returned parts and assist for the formulation of the offer to be made to the customer

Construct/Maintain customer application charts and listing of contacts

Assist with the compilation and publication of accurate forward demands from the customer

Support Customer Service Planners to help resolve supply issues

Customer concerns present the concern internally and work with the relevant departments to resolve the issue.

Participate in FMEA s to support Engineering, Project Manager and Production Engineering

Conduct margin analysis and give visibility within the Company to investigate the relevant actions to resolve

Support PCR activities on behalf of sales

Secondary Responsibilities:

Business Development

Ensure all sales and new business opportunities are captured and explored:

Development of new products by the customer

Identify new opportunities to increase our share/profitability of our business.

Raise and develop Sales Enquiry Form with the customer and present internally Participate as a team member within NPI projects

Specific responsibilities:

Support the Programme Manager on all commercial issues pricing and terms & conditions

Set up and participate in project reviews with the customer

RFQ s manage the response to the customer

Set timing for collecting the responses

Assist in the identification of potential suppliers and obtaining costs of components

Set/agree margin, prepare quotation

Meet quotation date within the agreed time frame with the customer

Additional duties

Cost down activities:

Take part in cost down projects to identify opportunities and help deliver the savings to the agreed time plan.

Assist in any other related activity defined by the Sales Director

Outcomes of Role:

Customers PPM / On Time Delivery

New Business won from Competitors

Business won for China

RFQ s from potential new Customers

Margin Improvements from Customers

Maintaining Customer relationships and production of visit reports

Assisting warranty issues

Involvement within the NPI process

Person Specification

Specific Qualifications:

Ideally have a Degree in an Engineering discipline

Previous Work Experience:

Commercial experience gained preferably within the Automotive/Truck Industry or related industry

At least 5 years experience of managing an account, dealing with OEM s or VM s across many disciplines and with a range of management levels

Additional Information:

Must possess a full UK driving licence and be willing to travel extensively within the UK and Europe

This opportunity might suit a customer focussed Engineer who is looking for a more Commercial role.

25 days holiday per annum plus bank holidays.

Applicants must be eligible to work in the U.K without sponsorship.

You must hold a valid U.K driving licence.

Travel to work from; Hereford, Abergavenny, Brecon, Swansea, Merthyr, Blackwood, Ebbw Vale, Newport, Cardiff