Account Manager

Client Account Managerwho has proven account management experience with excellent negotiation, customer service, organisation and coordination skills is required for a well-established company based in Dudley, West Midlands.

SALARY: £35,000 - £55,000 per annum + Generous Benefits (see below)

LOCATION: Dudley, West Midlands

JOB TYPE: Full-Time, Permanent

JOB OVERVIEW

We have a fantastic new job opportunity in the company’s friendly Sales & Project Delivery Team for a Client Account Manager who has proven account management experience with excellent negotiation, customer service, organisation and coordination skills.

The organisation carries out high quality fit outs and produces high quality fabrication of sheet metal and wood product ranges for retail and commercial premises.

Working as the Client Account Manager and with a focus on the entire range of company products and services, you will be responsible for managing a portfolio of assigned customers, developing new business from existing clients and actively seeking new opportunities.

As the Client Account Manager you will lead the customer account planning cycle and ensure assigned customers’ needs and expectations are met, as well as maintaining and developing assigned accounts to achieve sales profit while building strong, long-lasting customer relationships.

As a successful candidate you will be based at the company’s open-planned office in Dudley, where you work under your own initiative whilst being supported by a close-knit team as you continue to grow and develop

APPLY TODAY

If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review.

DUTIES

Your duties as the Client Account Manager include:

• Establish, manage and develop productive, professional relationships with key stakeholders and operate as the lead point of contact for matters specific to your customers, developing a comprehensive understanding of their brand and needs

• Assess and clarify customer needs on an on-going basis, ensuring customer requirements and expectations have been identified and actioned

• Ensure the timely and successful delivery of the products according to customer needs and objectives

• Communicate the progress of monthly/quarterly initiatives to all stakeholders, including preparing statistics/reports/KPIs regarding performance against set measures and forecast/track key account metrics

• Develop the quality goals and targets in the organisation’s strategic plan

• Investigate/action any quality issues with regards to internal non-conformances and site issues in a timely manner. Assist with high severity requests or issue escalations as needed

• Co-ordinate the involvement of company personnel, including support, service, and management resources, in order to meet account performance objectives and customers’ expectations

• Meet assigned targets for profitable sales volume and strategic objectives in assigned accounts

• Develop new business with existing clients and/or identify areas of improvement to exceed sales quotas

• Identify and grow opportunities to ensure growth attainment

• This position may have people management responsibilities and direct line reports assigned to support with specific customers

CANDIDATE REQUIREMENTS

• Proven Account Management experience within a similar role

• Relevant qualifications (SMSTS, Black Card CSCS)

• Proficient in negotiation, demonstrating strong commercial acumen

• Strong work ethic, persistence, resilience, and a solid commitment to career development

• Ability to work autonomously, under own initiative with excellent time management skills

• Builds excellent relationships with customers, consumers, and internal/external stakeholders

• A natural multitasker with a self-motivated "can-do" attitude

• Strong organisational, interpersonal and communication skills (written and verbal)

• Must be computer literate (Excel, Word, MS Projects etc.)

• Experience within the retail and fit-out sector would be advantageous

• A full driving license is required, and this role requires extensive travel and out-of-hours work

BENEFITS

• Company Car allowance
• 25 Days Annual Leave in addition to public holidays
• Continuous Service Annual Leave increases
• Life Assurance (after a qualifying period)
• 8% Employer Contribution Pension Scheme
• Participation in tax-free Partnership Dividend Scheme
• Real living wage employer
• Enhanced Illness, Maternity, Paternity, and Bereavement leave
• Referral Incentives
• Access to an Employee Assistance Programme (mental health, professional financial advice)
• Great scope for progression and continued learning/development
• Partner Voice Groups

HOW TO APPLY

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P11870

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