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Salary Are you passionate about client care? Do you thrive in a client-facing role where you can make a real impact? If so, read on! My client’s award-winning consultancy are growing their team and are seeking another experienced Account Manager to join the team. You will be the internal expert on your clients, responsible for owning and deepening client relationships. Your primary focus will be to ensure their large employer clients are fully engaged with their solutions and services, supporting them in achieving their objectives, and fostering long-term, commercially strong relationships.
You will manage an assigned portfolio of clients, developing and maintaining a plan for each client to highlight areas for joint impact and commercial growth. Your role will involve ensuring strong client retention and ARR growth while preventing churn. Accurate tracking of opportunities and pipeline within your portfolio is crucial.
Cultivating strategic relationships with additional contacts within each client and delivering proactive, high levels of client service are key aspects of the role. You will be the main point of contact between the business and your client portfolio, leading the onboarding of new clients and project managing internal teams to ensure work aligns with client expectations and needs. Liaising with the Product Team to ensure their software solutions meet client needs and working with external partners and consultants to deliver against your account are also important responsibilities.
To be successful, you must take a strategic view to maximise the value of the existing client portfolio, manage your workload effectively, and achieve KPIs and targets. Identifying and managing ‘at risk’ clients, developing proposals to save and enhance relationships, and gaining extensive knowledge of their solutions and services are essential. You will also provide transparent feedback to line managers regarding progress against KPI goals at the same time as championing Hubspot (CRM) ensuring high data accuracy!
My fantastic client’s values are central to their work. They are Customer Obsessed, putting themselves in the shoes of every customer and delivering excellence. They are Learning Fanatics, continuously seeking, gathering, analysing, and sharing insights and knowledge. They are United, respecting and valuing differences and caring for others. And last but not least, they are Bar Raisers, achieving better outcomes and continually improving their team’s capability and culture.
Required qualifications include significant experience in account management and sales development in a B2B environment, a proven track record of commercial success, and a passion for their mission. You should be commercially focused, computer literate, an excellent communicator, and have strong project and time management capabilities. A strong work ethic, willingness to “go the extra mile,” quick thinking, and organisational skills are essential. Desirable experience of selling enterprise SAAS is a plus, together with a full UK driving license.
If you're an experienced, passionate Account Manager and are looking to join an award-winning consultancy, I want to hear from you! Apply now to Emma at Select Recruitment!
