Account Manager

Account Manager
Based in Hampton
Salary: £45,000 per annum

Our client, a fleet management company is currently looking for an Account Manager to join their team.

The role of the Account Manager includes being accountable for the overall retention, management and service delivery of a portfolio of new and existing contracts. To maximise levels of client satisfaction and contract revenues through proactive operational and strategic relationship management. To manage, support and monitor a team of account management staff in ensuring client service levels are consistently at the highest possible.

Key Responsibilities

• To manage and control the day-to-day service delivery attributable to a portfolio of outsourced fleet management and leasing contracts
• To provide support and advise the account management team in delivering the services to the client base
• To cultivate multiple relationships with client organisations with decision makers and influencers at senior, board level through to the driver level
• To manage the production and delivery of comprehensive fleet management reports and contract performance data and review meetings to the client base
• To proactively advise and communicate with each client on areas of fleet management best practices including cost reduction and fleet availability
• To identify, evaluate and implement opportunities for service delivery improvements into the client base
• To utilise the support of the wider business departments in optimising high levels of service delivery to the client base
• To maximise contract revenues and margins within the existing scope of services provided to each client
• To be responsible for compiling, managing and delivering contract retention and extension bids within the portfolio
• To be responsible for compiling, managing and delivering contract retention and extension bids within the portfolio
• To identify, promote and close opportunities for maximising profitability via the provision of additional services and products into the client base
• To forecast, monitor, evaluate and report on performance and management of each contract within the portfolio and provide regular updates to the Director of Client Management
• To be accountable along with the Business Development and team and Support Services Team and wider departments where required in forming the on boarding team with implementing new contract wins into the client portfolio
• To provide regular progress updates and reports during new contract implementation to the director of client management
• To carry out Performance Management Reviews with direct reporting staff

Person Specification

• Strong stakeholder management experience and proven ability to communicate, negotiate, present and influence at the all levels up to and including Executive Board.
• Ability to deliver high levels of customer service and client satisfaction whilst managing client expectation. Earns trust and maintains confidences.
• Significant proven Client Management experience within the sector or related industry.
• Proven experience of leading, coaching and inspiring Client facing teams fostering a culture of high performance.
• Organisation and planning skills. Plans and organises in an efficient manner and focuses on key priorities.
• Experience of working with client contact systems and database
• Strong data and analytical skills with complementary ability to transform data into actionable insights
• A good listener who can respond sensitively to needs, concerns and engenders trust