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Form of work
SalaryAdmin & Service Support Advisor (Dual Role)
Location: Avonmouth, Bristol
Salary: £24,000 - £28,000 (dependent on experience)
Hours: 08:00 - 16:30
Holiday Entitlement: 23 days (with the option to purchase more after successful probation)
Overview:
As an Admin & Service Support Advisor in our Avonmouth office, you will play a pivotal role in our Service department, taking on a dual responsibility of Service Administration and Supporting the Service Manager in managing internal work and engineers. This dynamic role also involves assisting the Service desk by handling overflow phone calls. It differs significantly from our other administrative positions, requiring a proactive, self-motivated, and collaborative individual comfortable working in a fast-paced and busy environment.
Main Duties
Validate and invoice all service jobs within 7 days, adhering to company policies and team targets.
Ensure accurate and professional detailing on customer invoices, seeking clarification when necessary.
Input and process engineer timesheets for accurate wage payments.
Submit warranty claims and manage related documentation within specified timelines.
Validate internal jobs against agreed rates, resolving discrepancies with the Service Controller.
Provide general support to the service team, including answering phone calls during peak periods.
Collaborate with the Service Controller to resolve customer disputes and adhere to company procedures.
Raise credit notes.
Undertake administrative tasks such as filing and updating service history
Communicate effectively with customers and engineers to ensure high customer satisfaction.
Collaborate with the Service Controller to resolve issues and discrepancies promptly.
Skills Required
Possess a good understanding of grammar and the ability to interpret technical write-ups.
Demonstrate high personal integrity, honesty, and maintain a confident and professional manner.
Attention to Detail:
Exhibit strong communication skills, both written and verbal, while interacting with customers, engineers, and internal teams.
Identify and escalate any issues of concern to the relevant team member for resolution.
Manage workload effectively to meet key responsibilities and targets.
Function as a strong team player, contributing to the overall efficiency and success of the Service department.
If you are a proactive and self-motivated individual with a keen eye for detail and a passion for ensuring the smooth operation of a busy Service department, we invite you to apply for this exciting dual role. Please click APPLY.
