Admin Assistant

The role is to input new claims, close settled claims and archive them and carry out any other associated daily administrative tasks and activities which require urgent attention.

Key Accountabilities

• Input new claims and critical post activities to be actioned within a set time frame
• Distributing and Actioning on emails and ensuring they are allocated to the right skill within the department with relevant workflows created
• Ensuring all Third Party Systems are used to gain relevant information and relevant tasks and activities actioned on behalf of the insurer
• Completing requests for file to be transferred to other areas of the business
• Identifying risk and notifying relevant individuals based on priority and risk for any potential litigation
• Phoning relevant parties to obtain relevant information for the file to be created and actioned
• Updating information on Keoghs own claims management system from information received or taken from any client portal to which we have access
• Raising fixed fees through third party platform to ensure that our fees are paid in line with each insurer contract
• Ensure that all work is triaged and prioritised for each piece of correspondence
• Dealing with any urgent administrative work
• To ensure compliance with the SRA Standards & Regulations

Working Hours35 hours per week Monday - Friday 9am - 5pm with 1 unpaid hour for lunch. Primary location for this role will be Parklands Office, Bolton 1 day a week and 4 days from home.

Essential Skills and Attributes:Prior knowledge, skills and experience:

• Minimum education standard of 3 GCSEs grades A-C or equivalent
• An ability to organise and prioritise tasks
• An ability to use own initiative
• An ability to work under pressure
• A team player
• An ability to maintain attention to detail when dealing with repetitive tasks
• Good Literacy and IT skills
• Ability to work to deadlines

Personal Development:

• This role gives new recruits an opportunity to learn about the work undertaken in a legal department and gain knowledge and skills associated
• This role offers an opportunity to develop a range of skills under supervision
• Administration staff are given the same opportunity to develop their career options within the team and Keoghs as all other staff
• Further career progression will depend on the Administration Assistant's aptitude and desire to move on to the next level within the team and/or company as a whole

Competencies:

• Effective Communication
• Prioritising and Organising
• Client Skills
• Adaptability
• People Skills

ValuesOur culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our four values are at the heart of everything we do;

Keoghs valuesWe are connected We are dynamic We are innovative We succeed together