We're seeking an Administrative Assistant to join a family-run business in Chelmsford known for its excellent work environment. You'll need to be a proactive team player.
Monday to Friday 8am - 4pm x1
Monday to Friday 9.30am - 5.30pm x1
Duties and responsibilities:
· Taking ownership of jobs and workloads
· Scheduling jobs on the job system, ensuring all details are entered accurately and fully
· Confirming bookings with the client
· Updating clients on the progress of works, maintaining clear and effective communication
· Sending completion paperwork to the client
· Liaising with clients via email and phone, providing outstanding customer service
· Building relationships with clients, suppliers and engineers
· Using clients’ portals
· Chasing engineers for paperwork
· Dealing with all incoming queries promptly and professionally, via phone and email
· Monitoring the shared mailboxes
· Assigning tasks to technical staff
· Working collaboratively with the team to achieve targets and deliver exceptional results
· Ensuring all SLAs set by the client are met
· Arranging hire equipment and coordination of job logistics
· Ordering materials and parts for each job, ensuring availability and timely delivery
· Planning the schedule for electricians, optimising efficiency
· Raising and sending invoices, ensuring accuracy and timeliness
· Accurate data entry
· General administrative duties
· Filing and scanning
· Organising travel arrangements for staff
· Management of equipment and tools
· Helping ensure compliance documentation is up to date.
· Vehicles
· Diary management including booking meetings and training
· Assisting directors
· Raising complaints and escalations to line manager
· Undertaking any necessary training and development
· Any other ad hoc duties
Person Specification
- Strong attention to detail and accuracy
- Able to multi-task effectively and prioritise workload
- Excellent organisational and time management skills
- Positive attitude
- Calm under pressure
- Self-starter
- Excellent interpersonal skills - a people person, enjoys building relationships
- Confident and proactive
- Exceptional customer service - friendly and professional
This role has on-site parking and it's based in the office 5 days a week (potential of working from home in the future)
This is a great opportunity to work in a lovely enviroment so if this sounds like you then APPLY NOW!