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SalaryWe're seeking an Administrative Assistant to join a family-run business in Chelmsford known for its excellent work environment. You'll need to be a proactive team player.
Monday to Friday 8am - 4pm x1
Monday to Friday 9.30am - 5.30pm x1
Duties and responsibilities:
Taking ownership of jobs and workloads
Scheduling jobs on the job system, ensuring all details are entered accurately and fully
Confirming bookings with the client
Updating clients on the progress of works, maintaining clear and effective communication
Sending completion paperwork to the client
Liaising with clients via email and phone, providing outstanding customer service
Building relationships with clients, suppliers and engineers
Using clients' portals
Chasing engineers for paperwork
Dealing with all incoming queries promptly and professionally, via phone and email
Monitoring the shared mailboxes
Assigning tasks to technical staff
Working collaboratively with the team to achieve targets and deliver exceptional results
Ensuring all SLAs set by the client are met
Arranging hire equipment and coordination of job logistics
Ordering materials and parts for each job, ensuring availability and timely delivery
Planning the schedule for electricians, optimising efficiency
Raising and sending invoices, ensuring accuracy and timeliness
Accurate data entry
General administrative duties
Filing and scanning
Organising travel arrangements for staff
Management of equipment and tools
Helping ensure compliance documentation is up to date.
Vehicles
Diary management including booking meetings and training
Assisting directors
Raising complaints and escalations to line manager
Undertaking any necessary training and development
Any other ad hoc duties
Person Specification
- Strong attention to detail and accuracy
- Able to multi-task effectively and prioritise workload
- Excellent organisational and time management skills
- Positive attitude
- Calm under pressure
- Self-starter
- Excellent interpersonal skills - a people person, enjoys building relationships
- Confident and proactive
- Exceptional customer service - friendly and professional
This role has on-site parking and it's based in the office 5 days a week (potential of working from home in the future)
This is a great opportunity to work in a lovely enviroment so if this sounds like you then APPLY NOW!
