This is a remote position.
Admin (Data Enrichment and Validation)
Location: Remote
Contract Length: 12 Weeks (possible extension)
Role Overview
We are currently looking for Admin Handlers to work in a results-orientated and process driven environment as part of a high-quality team helping a major financial service provider deliver a past business review project focused on investment product sales. You will be responsible for conducting data gathering activities in line with prescribed processes.
Key Responsibilities
- Conduct Data Enrichment & Validation activity (‘DE&V’)
- Process inbound written correspondence from customers
- Process written data gathering requirements
- Identify customer complaints
- Process customer information change requests (i.e., change of address, customer deceased, customer gone-away)
Supplementary Responsibilities
- Learn and understand the process in depth
- Rapidly incorporate ongoing business and process changes into your ways of working
- Act upon feedback from quality checking functions, learning from any mistakes and rectifying moving forwards
- Support other team members with their daily tasks
Experience and Skills:
- Minimum 2 years experience in a similar data gathering role
- Excellent attention to detail and accuracy
- Excellent communication and presentation skills
- Experience navigating multiple systems and identifying relevant information
- Ability to work to demanding deadlines
- Ability to attain and maintain specified quality and production targets
- Ability to work remotely/ independently & as part of a rapidly growing team
- Demonstrate an ability to work with honesty, integrity and trustworthiness
- Maintain high standards of professionalism and competence
- Previous Telephony experience preferable but not essential
INTERESTED?
This is a contract role for an initial period of 12 weeks. Commitment to the duration of the project is expected.