Admin Scheduler - Portadown

Northern Ireland Housing Executive - Admin Scheduler - Portadown

Are you an experienced Administrator and considering a move into the Public Sector?

About the role:

• Hourly Rate: £10.98 per hour
• Location: Portadown
• Hours of Work: 37 hrs per week, Monday to Friday + out of hours evenings & weekends on a rota basis
• Holidays: 37 days pro rata
• Duration: Temporary, ongoing
• Please note closing date for this vacancy is 15th March 2024 - however you can register your interest for other upcoming vacancies by applying today

Duties include:

• To accurately diagnose and record maintenance repairs for tenants and triage customer calls.
• To schedule or reschedule all appointments to suit customers and or business needs.
• To correlate repairs data and track repairs progress against agreed deadlines, following up on any beyond deadline jobs.
• To communicate and liaise with a range of internal and external stakeholders.
• To build and maintain a knowledge and understanding of the schedule of rates.
• To carry out and complete all work to a high quality and in a timely manner to meet contract KPIs.
• To take an active and positive role within the team, working together to meet business objectives.
• To use a wide range of IT systems to record, manage, create, analyse and retrieve repairs information.

Criteria:

• Hold a BTEC National Certificate or equivalent Professional or Technical qualification (Level 3) plus at least one year’s relevant general administrative experience

OR

• Have five GCSEs (Level 2), or equivalent qualification, plus at least two years’ relevant general administrative experience

OR

• Can demonstrate three years’ general administrative and can demonstrate ongoing learning through completion of relevant courses and/or through relevant supported work place or on-the-job training
• Demonstrate the relevant number of years’ experience in each of the below areas:
  - Providing an administrative service
  - Engaging with customers and staff to coordinate service delivery
  - Using a range of computer packages, including Word, Excel, Outlook etc.
• As part of the reference checking and vetting process for this position you will be requested to undertake a Basic AccessNI Disclosure. Having a criminal record will not necessarily be a bar to obtaining a position.

If you're interested in finding out more apply online, email your CV to or give Aileen a call on to find out more.

Riada Resourcing is an equal opportunities employer.